Technical Service Engineer

Technical Service Engineer | Primient

Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from plant-based, renewable sources. We deliver value through deep technical, commercial, and operational excellence that is backed by our long-standing corn wet milling heritage. Wherever we are in the process, from field to customer, our priorities are focused on ensuring we produce the safest, highest quality products through practices that uphold both our responsibility and commitments to the challenge and drive for excellence, our people and our planet.

We are a privately held company with locations across the US, Mexico, Poland, and Brazil. We’re investing in our plants and people to unlock our potential in the industrial and food sectors. Guided by our values of Safety, Excellence, Integrity, and Growth, we’re focused on growing our business, our reputation, and the career of every teammate.

About the Role

The Technical Service Engineer is responsible for assessing customer needs and providing technical expertise to existing and potential customers in support of the Industrial Starch product line to maximize value creation. This will be accomplished by building strong relationships with customers and understanding their processes to provide enhanced solutions to the customers. This position will include customer support, process and equipment troubleshooting, design, operation, and improvement, as well as supporting applications development and new product development projects.

This position requires a significant amount of travel (40% +).

Primient is a leading supplier of Industrial Ingredients to customers throughout areas such as paper, adhesives, building materials, and many other specialty applications. We work in partnership with our customers, to understand each unique process and application, then bring together our expert resources to formulate and develop the right solutions. This collaborative and comprehensive approach is how we’ve become one of the world’s leading industrial starch companies.

The Technical Service Engineer is a critical role within the Industrial team. Customer focused, collaborative, results oriented individuals in this role directly contribute to the achievements of the product line and the strong reputation Primient holds among the industry. This role is responsible for executing best-in-class technical support to our customers in order to drive value creation.

Key responsibilities:
Technical Service Engineer

• Operate as a fully engaged safety champion
• Assumes primary responsibility to represent the team during technical customer interactions, establishing and building relationships with customer contacts, gathering key feedback and input in order to respond to customer needs with appropriate timeliness and with the most effective solution.
• Leverages Primient capabilities and broad range of products and expertise to explore and develop solutions. Clearly demonstrate and document the value of working with Primient and the solutions provided. Recognizes the issues that must be resolved and can be innovative on multiple solutions paths to drive to a mutually beneficial solution.
• Effectively questions and explores concepts, sources, and information to better understand customer needs and how to apply solutions. Partners with Primient sales colleagues and the customer to explore and identify the most mutually viable solution that meets the customer’s needs. Adapts and delivers compelling value propositions to expand sales and drive value.
• Plan, Organize, Conduct, and Support customer trials, lab work, and technical projects to support and fulfil commercial strategies, including technical reports and data analysis; coordinating with customers and field teams as needed
• Provide thorough written documentation of projects and methods/training documents. Develops and communicates compelling technical insights to secure customer commitment to engage in new solutions.
• Confidently operate trial equipment successfully to meet trial and customer objectives with the ability to think and act swiftly…