Clinical Supervisor

Clinical Manager

Primarily responsible for supervising and monitoring clinical interventions and reviewing the required service documentation provided by counselors to clients in the assigned geographic area and programs. Monitors productivity, expenses, and revenue of counselors. May also maintain and provide direct clinical services. May perform job duties in the office, community, or home setting or high-risk communities. May work extended hours in the evening and weekends.

Actively coaches, hires, trains, and supervises assigned staff, including leading and managing a team of counselors, overseeing their professional development, performance, and daily operations. Maintains a trauma-informed system of service delivery, where clinicians are properly trained and supported to deliver services to people who have experienced severe and chronic trauma.

Provide weekly clinical supervision, guidance, and support to counselors to enhance their skills and ensure effective client care in including group supervision. Coordinate and facilitate training programs to ensure clinical staff are well-equipped with the necessary skills and knowledge to excel in their roles. Oversees the internship process for students providing clinical services.

Maintain effective quality improvement processes for their team, carefully monitoring key performance indicators and engaging the team in understanding their performance and effectively implementing improvement strategies.

Reviews client records promptly for accuracy. Reviews caseloads for compliance with Agency requirements regarding paperwork. Approves assessments, treatment plans, services and other documented counselor activities promptly.

Demonstrates proven ability in navigating electronic health systems and supports their team in maximizing the utilization of electronic health records and its organizational functions. Maintain accurate and up-to-date records in electronic systems, ensuring contract compliance, utilization, data integrity, and compliance with confidentiality standards.

Conducts regular treatment reviews of all open clinical cases in their region and supports this forum's importance as a key opportunity to engage all stakeholders in collaborative problem solving.

Collaborate with clinical teams to design and enhance treatment programs, incorporating best practices and innovative approaches to meet client needs. Actively participates with the clinical department team in treatment strategies and programing.

Trains and coordinates staff to respond to crisis situations in assigned areas as part of a coordinated agency response. Supports that the clinical work in their region is integrally connected to the care system, with clinicians providing collaborative, youth-guided, family-driven, evidence-based, continually improving and culturally competent services.

Provides leadership in the interface with the local community, developing relationships with local United Ways and other funders, and with other services providers to develop and maintain a coordinated system of care.

Oversees the utilization of outsourced clinical services, identifying providers, approving each referral to those providers and closely monitoring the quality and costs of purchased services. Manages and regularly monitors the budget for assigned cost centers.

Employment is contingent upon successful completion of all required background checks, including but not limited to criminal background checks and CANTS (Child Abuse and Neglect Tracking System) checks, as required by law and agency policy. Candidates must also possess a reliable vehicle and have a valid driver's license and must not have had a suspended or revoked driver's license within the past three years.

Master's Degree in Social work preferred but may consider other related areas of study. Independent Licensed Professional in the State of Illinois (LCSW, LCPC) required and must be qualified to provide LPHA services in Medicaid. Experience providing individual, couple, family and group counseling required. Experience working in a child welfare setting with youth and families with complex and severe trauma preferred.

Experience in training preferred. Experience working with Medicaid documentation and billing preferred. Additional certifications and licenses in Family Therapy, Substance Abuse, Employee Assistance Programs and other specializations helpful.