Performance Analyst - Decatur, IL

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Performance Analyst - Decatur, IL  ####

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** Job Description*
* ** Performance Analyst - Decatur, IL*
* ** Job Summary
** The Performance Analyst analyzes, reports, and optimizes performance metrics across IT Infrastructure & Operations (IT I&O) to support strategic decision-making and improve service delivery. Reporting to the Operations and Performance Director, this role transforms complex data into actionable insights through advanced analytics and visualization, enabling leadership to drive cost efficiency, service quality improvements, and technology roadmap alignment. The analyst collaborates across teams to define performance benchmarks, uncover optimization opportunities, and deliver transparent reporting that highlights IT infrastructure's contribution to business outcomes.

The role also leads executive communications and reporting efforts, developing clear, data-driven materials for leadership and board presentations that effectively translate technical performance into strategic narratives.

** Job Responsibilities
*** Develop dashboards and analytics that quantify IT I&O performance, cost efficiency, and business contribution for leadership decisions
* Produce and update key operational and financial reports, including:
Monthly Flash Report, Month-End Financials, Metrics & KPIs, Project Portfolio, Incident Trend Report, and Cost Reduction
* Analyze infrastructure utilization and costs to identify optimization opportunities, support Fin Ops initiatives, and drive efficiency gains
* Partner with leadership to define performance benchmarks, establish key performance indicators (KPIs), and create scorecards that track progress against strategic objectives and service level agreements (SLAs)
* Conduct root cause analysis on performance issues and service incidents, identifying patterns and recommending solutions that improve reliability
* Monitor vendor and service provider performance metrics, assess SLA compliance, and provide data-driven recommendations for contract optimization
* Analyze performance trends across compute, storage, and network infrastructure to identify bottlenecks, capacity constraints, and improvement areas
* Support capacity and demand planning through predictive analytics, forecasting resource needs, and providing insights on utilization patterns and growth
* Collaborate cross-functionally to gather requirements, align metrics with business objectives, and deliver reports highlighting trends, risks, and opportunities
* Deploy automation tools to streamline data collection, enhance reporting accuracy, and improve real-time performance monitoring capabilities across systems
* Drive continuous improvement by identifying process gaps, proposing enhancements, and supporting implementation of data-driven optimization initiatives
* Develop and deliver executive-ready presentations and communications that translate complex IT performance data into clear insights for leadership and board audiences
** Job Requirements
*** College diploma or Bachelor's degree in Business, Data Analytics, Computer Science, or a related field
* 2+ years of experience performance analysis, data analytics, or IT operations, with a focus on reporting and optimization
* Technical proficiency in data…