Room Service Operator

Join to apply for the Room Service Operator role at Memorial Health

USD $15.25/Hr. – USD $20.42/Hr.

• Full time
• Day shift, 6:30am- 6:30pm / 7am - 7pm
• Every other weekend

Performs essential clerical and related duties under the supervision of Assistant Food Service Director and staff dieticians.

Education and/or Other Requirements

• High School Diploma or GED. One to two years’ experience in food service required.

• Identifies with, shares in and displays a commitment to the mission, philosophy, objectives of the organization. Demonstrates knowledge of the mission, gives consideration to the principles of the mission (core values: Compassion, Ability, Excellence and Service).
• Participates in and supports performance improvement and risk management activities.
• Oversees diet orders for assigned group of patients of all ages.
• Demonstrates age‑related competencies in all patient interactions.
• Verifies diet orders; confers with the dietitian if necessary.
• Expands knowledge through own initiative.
• Voluntarily anticipates and completes duties.
• Prioritizes duties for maximum productivity and efficiency.
• Answers telephone using correct script; takes and relays information.
• Assists co‑workers to equalize work load.
• Anticipates and adjusts to change in work load.
• Ensures that all patients are seen or called for food preferences appropriate to their age and diet.
• Reviews menus for compliance; selections are logical.
• Patient selections are not to be given non‑compliant foods without Registered Dietitian approval.
• Provides suggestions to patients from the room service menu.
• Complies with time guidelines.
• Involves others in menu selections as appropriate.
• Documents nutrition information on appropriate place/format including calorie counts, and supplements.
• Attends required in‑services; assist in training new or less skilled staff.
• Uses good judgment and takes appropriate action with minimal supervision; recognizes important information; maintains optimal performance in stressful situations.
• Performs other duties as assigned.

• Adaptability – Adapts to changes in the work environment; manages competing demands; accepts criticism and feedback; changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; begins working on time; keeps absences within guidelines; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; displays positive outlook and pleasant manner; offers assistance and support to co‑workers; works cooperatively in group situations; works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Judgment – displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem‑solving situations.
• Quality – Demonstrates accuracy and thoroughness; displays commitment to excellence; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly; achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.