Family Engagement Specialist

Now Hiring Heritage Behavioral Health Center
* Decatur, IL

Youth and Family Support Services
* Full-Time, Non-Exempt
* In-Person, Community-Based

• Decatur, IL, with regular travel throughout Macon, Piatt, DeWitt, Moultrie, and Shelby Counties

• Full-Time, Non-Exempt

• In-person; community-based

• Full-time, Monday-Friday, 8:00 a.m.
  
  - 5:00 p.m. | Every other Friday off (paid wellness day)

• $18.00/hour
  - High school diploma or GED, increasing to $23.00/hour upon earning the Certified Recovery Support Specialist (CRSS) credential
• $23.00/hour
  - Candidates who already hold the CRSS credential

Has your own journey - through recovery, or as a caregiver of a child with behavioral health needs - given you a passion for supporting other families? Heritage is looking for a Family Engagement Specialist to join our Youth and Family Support Services team. In this role, your lived experience becomes a strength that helps families feel understood, supported, and empowered.

You’ll partner with caregivers and youth to identify needs, strengthen family relationships, build natural supports, navigate complex systems, and connect to community resources. Services are provided in homes, schools, community agencies, and Heritage locations.

• Help families identify needs - such as health care access, safety, housing, transportation, education, and financial stability - and connect them to the right resources
• Provide resource navigation and community support in homes, schools, agencies, and community settings
• Strengthen supportive family relationships and help youth and caregivers build lasting natural supports
• Guide families through behavioral health, juvenile justice, education, health care, and other systems
• Offer practical strategies, coaching, advocacy, and ongoing support based on each family's goals and strengths
• Coordinate with Heritage team members and community partners for consistent, family-centered care
• Document services accurately and on time in the electronic health record

• High school diploma or GED
• Minimum 21 years of age
• Personal lived experience with mental health and/or substance use recovery, or experience as a caregiver of a child with significant support needs (behavioral health needs preferred)
• Willingness to obtain the Certified Recovery Support Specialist (CRSS) credential within 18 months of hire (if not already certified)
• Valid driver's license, reliable transportation, and proof of current auto insurance

• Current CRSS credential
• Experience supporting youth and families in behavioral health, juvenile justice, education, child welfare, or community-based settings
• Knowledge of local resources in Macon, Piatt, DeWitt, Moultrie, and Shelby Counties

• Strong interpersonal, verbal, and written communication skills
• A family-driven, strengths-based, trauma-informed approach
• Ability to build trust while maintaining professional boundaries and confidentiality
• Ability to work independently and as part of a team
• Strong organization, problem-solving, and attention to detail
• Comfort with electronic health records, Microsoft Word, Excel, and email
• Ability to stay calm and follow safety procedures in urgent situations

• Families feel engaged and make meaningful progress toward their goals
• Families are connected to resources and grow more confident navigating the systems in their lives
• Family strengths and natural supports are built into service planning
• Team members and partners see you as reliable, collaborative, and responsive
• Documentation is accurate, complete, and on time

• Regular travel to homes, schools, community agencies, and Heritage…