Trust Administrative Officer

Trust Administration Officer

Decorah Bank & Trust Leadership & Service to Others
* Growth Mindset
* Teamwork
* Have Fun! The Trust Administrative Officer is responsible for the administration of trust accounts, proactively anticipating Trust Officer needs, ensuring compliance with relevant regulations, and providing clients an exceptional customer experience. The Trust Administration Officer will partner with the Trust Officer, and other bank personnel, to develop and deepen customer and center of influence relationships. The ideal candidate will be detail-oriented, with strong organizational skills.

This role requires strong communication skills, an understanding of trust and financial services, and the ability to manage a variety of tasks in a fast-paced environment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Administer and manage trust and agency accounts including reviewing, processing, and maintaining legal documentation; tracking key annual events and payments, including but not limited to insurance premiums, income tax estimates, distribution events, scheduled transactions and tasks, estate activity, and general bill payment.
• Partner with Trust Officer on real estate administration and management, including but not limited to tracking and managing government farm programs, attaining annual property valuations, timely payment of property taxes, insurance premiums, and coordinating with vendors to address necessary maintenance and repairs.
• Assist with the preparation of trust-related reports; printing and sending account statements, tax related documents, annual court reports, and information for estate filings.
• Coordinate with internal departments - legal, compliance, and operations; as well as external partners – attorneys, accountants, Guardians - to ensure accurate and timely administration of trust and fiduciary accounts / relationships.
• Partner with trust officers, attorneys, and accountants in estate administration and/or trust terminations.
• Respond to client inquiries and provide exceptional customer service, ensuring satisfaction and request resolution.
• Support Trust Officer in client meetings, which can include preparation of meeting materials in advance, as well as attendance and participation in client meetings.
• Tracking and monitoring of key dates, events, activities, milestones, required actions, etc. to assist Trust Officer; timely prompting of Trust Officer to ensure requirements are met and fulfilled.
• Assist with the opening and closing of trust accounts, including managing the onboarding process for new clients. Creating, updating and maintaining all trust files to ensure accuracy and compliance with OCC regulations.
• Collaborate with trust officers to address complex issues related to the administration of trust accounts.
• Perform ongoing monitoring of trust accounts to ensure that they are administered according to client instructions and regulatory guidelines.
• Regular interactions with attorneys, CPAs, realtors, and auctioneers who support the department in a variety of ways.
• Works with back office to address operational items, facilitate wire transfers, vouchers, account transfers, and additional money movement requests.
• Works closely with CPAs and attorneys on fiduciary tax returns, estates, conservatorship reports and trust to provide necessary documents for annual reporting, follow up and communication with clients and beneficiaries.
• Responsible for various typing and filing for Trust officer; assist Trust Officer in management of client meeting calendar and appointments.
• Medallion Signature Guarantee and Notary.
• Willingness to attend professional development, such as Cannon School for Trust and Estates.
• Required attendance & preparation for Trust Committee meetings; includes minutes, reports, follow-up, etc.

Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

• Associate's degree (A.
  
  A.) or equivalent from two-year college, or technical school in accounting or business; or equivalent combination of education and experience.
• 3 years of experience in trust administration, banking, financial services, insurance, or related fields required.
• Knowledge of trust…