Move Administrator

Job Description

I.

Position Summary:

The New Bridge Move Administrator is responsible for coordinating details with the assistance of all relevant departments for move-ins and move-outs for independent living members and for portions of the assisted living residents at New Bridge on the Charles.

• Commit to the organization’s core values of respect, dignity and empowerment.
• Commit to making contributions to fellow employees as needed.
• Be available to build trusting relationships with residents, members, and fellow employees.
• Ability to work with confidential data and adhere to organizational and legal disclosure requirements.
• Operate ethically with a high degree of accuracy.
• Ability to meet deadlines.

• Act as an advocate on behalf of members as needed or appropriate.
• Communicates with members and staff in a manner that conveys respect, caring and sensitivity.
• Listens and respects others’ opinions.
• Accountable for staying informed by reviewing memos, emails and other forms of communication.
• Responsible for communicating and responding to issues and problems in a timely and efficient manner.
• Responds to members in all situations with a calm, sensitive and supportive approach.

• Is flexible to the needs of the Community Life Department and NBOC.
• Acts in a manner outside the traditional “role” as needed in order to meet members’ needs.
• Works as a member of the team by pro-actively working to meet member needs.
• Promotes a healthy environment by demonstrating trust, mutual respect, visible support and open, honest communication with team.
• Involves team by constantly sharing information.
• Is aware of and respects others’ cultures, values, and backgrounds and considers differences when communicating and providing services.

• Follows all policies and procedures set forth by the organization and outlined in NBOC and HSL policy manuals and the employee handbook.
• Maintains confidentiality of members and wellness information.
• Meets all requirements as outlined by regulatory and licensure, and clinical standards.

• Independent Living Community
  • Manages all logistics and details for independent living (IL) move-ins and move-outs; responsible for 256 IL units, including apartments, villas, and cottages
  • Maintains an IL renovation spreadsheet that tracks the status of all unit turnovers
  • Hosts a weekly IL renovation team meeting to discuss units that are in the renovation process
  • Meets with new incoming residents to obtain their unit selections for their specific unit; selections are documented, submitted to the resident for approval, and then shared with the renovation team to commence the work
  • Acts as the primary point of contact for incoming new residents and family members
  • Along with the Member Services Manager, helps orient new independent living members to the New Bridge community
  • Responsible for the preparation of the resident profile “face sheet” to be placed in new IL resident closets as part of our File of Life preparedness system
  • Assigns independent living garage spaces and keeps track of garage inventory and assignments
  • Ensures the readiness of resident storage cages located on the premises
• Assisted Living Community
  • Maintains schedule for vacated assisted living (AL) units (87 total units) and coordinates with the Engineering renovation team to ensure timely turnover
  • Conducts walks of completed AL units to ensure readiness
  • Hosts a weekly AL renovation team meeting to discuss units that are in the renovation process
• General Responsibilities
  • Coordinates specific after-market unit upgrades and changes in conjunction with the Director of Engineering
  • Works with outside vendors (moving companies, move managers, decorators, etc.) to ensure successful transitions
  • Works with other disciplines, as needed, including IT, housekeeping, engineering, and culinary, to ensure deadlines are adhered to and customers’ needs are met
  • A valuable member of the community life department who participates in department-related projects and decisions
  • Creates, coordinates, and strengthens partnerships with donation resources for members and families
  • Creates and…