Event Technical Specialist, Audio Visual; Part-Time - Production Team Boston

Position Overview

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develops self as subject matter expert in discipline of specialty.
• Stays current with technology and industry trends.

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred.
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
• 3-4 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

• Deliver World Class Service – Hospitality, Ownership
• Do The Right Thing – Demonstrates Self-Awareness
• Drive Results – Ensures Accountability
• See The Big Picture – Decision Quality, Manages Complexity
• Value People – Collaborates

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• 0 - 15 lbs*:
  Continuously
• 16 - 50 lbs*:
  Frequently
• 51 - 100 lbs:
  Occasionally
• Over 100 lbs:
  Occasionally
• 0 - 15 lbs*:
  Continuously (Carrying)
• 16 - 50 lbs*:
  Frequently (Carrying)
• 51 - 100 lbs:
  Occasionally (Carrying)
• Over 100 lbs:
  Never (Carrying)
• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally
• Depth Perception:
  Frequently
• Hearing:
  Continuously
• 0 - 15 lbs*:
  Continuously (Pushing/Pulling)
• 16 - 50 lbs*:
  Frequently (Pushing/Pulling)
• 51 - 100 lbs*:
  Frequently (Pushing/Pulling)
• Over 100 lbs:
  Occasionally (Pushing/Pulling)
• Note:
  
  The physical requirements marked with an asterisk () indicate activities performed without assistance.*

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel…