Director of Operations

Director of Operations page is loaded## Director of Operations locations:
Dedham, MAtime type:
Full time posted on:
Posted Yesterday job requisition :
R2593
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* About the Role:

** Overseas daily operations of all Greater Boston Urology (GBU) locations. Our Director of Operations will be "hands on" and responsible for clinical and non-clinical operations as well as enhancing the patient experience.
** What You’ll Be Doing
*** Report directly to the Chief Operating Officer and provide hands-on operational leadership and strategic direction to all Practice Managers and practice-based staff, with a strong focus on accountability, performance, and operational excellence.
* Directly oversee Practice Managers, ensuring clarity of role expectations, effective delegation, and consistent execution of responsibilities to support teams working at the top of their license.
* Drive practice performance by actively managing productivity, quality, and patient experience metrics, including office workflows, patient navigation, appointment access and wait times, no-show rates, EHR utilization, and adherence to established productivity standards.
* Lead the development, implementation, and ongoing maintenance of operational policies and procedures to ensure consistency, efficiency, and scalability across practices.
* Partner with the COO, management team, physicians, and clinical staff to assess, recommend, and implement improvements in communication, coordination, and operational processes.
* Establish, monitor, and enforce quality, service, and productivity standards, using data and performance metrics to identify trends, risks, and opportunities for continuous improvement.
* Collaborate closely with the COO on financial and budgetary oversight, including reviewing practice-level financial performance, identifying variances, and recommending corrective actions to mitigate negative trends.
* Analyze productivity and operational data to identify bottlenecks and inefficiencies, then lead the design and implementation of solutions that improve patient service, billing performance, and cost compliance.
* Ensure full compliance with all applicable federal, state, and local laws, regulations, and accreditation requirements, fostering a culture of accountability and regulatory awareness.
* Build and maintain strong, professional relationships with physicians, staff, patients, and internal and external partners, serving as a trusted operational leader and resource.
* Work collaboratively with physicians to address immediate clinical, procedural, and operational needs while balancing short-term demands with long-term strategic priorities.
* Identify, evaluate, and lead the implementation of new technologies, systems, and clinical procedures, supporting successful rollouts and change management while expanding practice operations to meet evolving market and patient needs.
** What We Expect from You
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Education and/or Experience
*** Seven plus years of management experience in a private practice is strongly preferred; outpatient clinic or hospital setting may be considered. Experience in Urology is a plus.
* Bachelor's degree in relevant field of study such as Healthcare Administration or Business Administration is required. Master's Degree preferred.

** Language Skills
** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.
** Reasoning Ability
** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
** Computer Skills
** To perform this job successfully, an…