Front Desk Agent

Overview

Our hotel offers sensibly priced accommodations within steps of Legacy Place shopping and entertainment facility. Attractions like Gillette Stadium and Faniuel Hall are an easy and convenient drive in either direction. Enjoy dinner at our Asian-inspired restaurant, Bamboo. 200 Rooms, 5,000 sq. ft. event space.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Compensation: $18-$19/hour

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Education:
High school diploma or its equivalent

Experience:
One year of Front Desk experience in hotels preferred
One year of experience working in customers service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Previous experience with hotel OnQ PMS a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including people with disabilities and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities