Technical Support Specialist

Technical Support Specialist (POS Systems)

This range is provided by first

PRO, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $65,000.00/yr

The Technical Support Specialist (I.T.) plays a key role in ensuring the smooth operation of technology systems across all restaurant locations and corporate offices. This individual provides front-line help desk support, resolves hardware and software issues, assists with POS systems, network connectivity, and coordinates with vendors to maintain reliable technology performance within the QSR environment.

Help Desk & Technical Support

• Serve as the first point of contact for technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for restaurant and corporate staff.
• Escalate unresolved issues to higher-level IT staff or external vendors as necessary.
• Maintain a log of issues and resolutions within the help desk management system.

System Maintenance & Configuration

• Install, configure, and maintain computers, printers, routers, and POS equipment.
• Manage user accounts, passwords, and access controls in accordance with company policies.
• Perform routine system updates and preventive maintenance to minimize downtime.
• Assist with network monitoring, backups, and security measures.

Restaurant Technology Support

• Provide remote and on-site support for restaurant locations during openings, remodels, and upgrades.
• Support implementation of new QSR technology systems such as mobile ordering, loyalty apps, or delivery integrations.
• Coordinate with third-party vendors for equipment repair and maintenance.
• Ensure minimal disruption to restaurant operations during service interruptions.

Documentation & Training

• Document troubleshooting procedures, FAQs, and support guidelines.
• Train restaurant managers and staff on the use of technology systems and tools.
• Provide feedback to IT leadership regarding recurring issues and potential system improvements.

Education & Experience

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of IT help desk or technical support experience; QSR or retail environment strongly preferred.
• Experience supporting POS systems (e.g. TOAST.) and restaurant hardware.
• Familiarity with Windows and macOS operating systems, Microsoft 365 applications, networking fundamentals, and remote support tools.
• Skills & Competencies
  Strong troubleshooting, problem-solving, and analytical abilities.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Flexibility to work evenings or weekends as needed to support restaurant operations.
• Understanding of network protocols (TCP/IP, DHCP, DNS) and VPN setup is a plus.
• Hybrid or on-site position depending on operational needs.
• Position requires occasional travel to restaurant locations for on-site support and installations.

Mid-Senior level

Full-time

Information Technology