Director of Ecommerce Solutions & Operations

Director of Ecommerce Solutions & Operations

Join our growing Ecommerce team as the Director of Ecommerce Solutions & Operations
, leading the end-to-end migration of Jordan’s ecommerce platform to Shopify Plus
. This is a high-impact, strategic, and hands‑on leadership role responsible for modernizing our digital ecosystem, optimizing site performance, and enhancing customer experience. You’ll guide the technical architecture, integrations, and operations needed to create a scalable, best‑in‑class ecommerce environment.

This is a hybrid position located in Dedham, MA.

• Impact at Scale – You’ll lead one of the most critical digital transformations in the company, directly shaping the future of how customers experience and shop with us
• Culture of Collaboration – Join a company that values innovation, teamwork, and making bold ideas a reality.
• Customer‑Centric Focus – Your work ensures that customers enjoy a seamless, modern, and engaging online shopping experience.

• Stability – The average employee tenure is 12 years!
• Culture – We love what we do and we have fun while we do it.
• Values – We embody our company's core values and live The J‑Way:
  We Care…Alot;
  We Dare to Think Differently;
  We Do the Right Thing and We Make Work Fun.

• Lead the strategic vision and roadmap for Jordan’s ecommerce replatforming initiative, focused on Shopify Plus implementation and long‑term scalability.
• Oversee the full lifecycle of the migration—from discovery and planning through go‑live and optimization—ensuring data integrity, minimal downtime, and seamless user experience.
• Evaluate and manage integrations with key systems (ERP, CRM, OMS, payments, shipping, analytics, and marketing platforms).
• Partner cross‑functionally with IT, Marketing, UX, and Customer Experience teams to align goals, architecture, and operational workflows.
• Direct external development partners and vendors, ensuring timely delivery and technical excellence.
• Define and monitor key performance indicators (site speed, conversion rate, SEO ranking, checkout flow, mobile responsiveness).
• Develop and maintain a governance framework for platform updates, releases, and testing protocols.
• Lead the post‑launch optimization strategy—driving continuous improvement in performance, features, and customer engagement.
• Ensure secure, compliant, and high‑performing digital infrastructure that supports Jordan’s growth.

• 15+ Years total job experience
• 7+ years of ecommerce operations or solutions architecture experience, with proven leadership in Shopify Plus platform migrations.
• Strong technical knowledge of ecommerce ecosystems, APIs, data migration, and systems integration.
• Demonstrated success leading large‑scale digital transformation or replatforming projects.
• Hands‑on experience with Shopify themes, Liquid, and third‑party app ecosystems a plus.
• Strong understanding of digital commerce KPIs, conversion rate optimization, and UX principles.
• Excellent project management, vendor leadership, and cross‑functional collaboration skills.
• Bachelor’s degree in Computer Science, Business, Marketing, or a related field.
• Certifications in Shopify, Agile, or PMP preferred.

Pay Range: $ - $ year. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan's Furniture is an Equal Opportunity Employer.