Assistant Clinic Manager

Assistant Clinic Manager (ACM)

Skin Laundry is revolutionizing the way people of all skin types care for their skin by making cutting‑edge laser technology safe, effective, and affordable. Our team of highly trained medical professionals is committed to helping you achieve your most beautiful skin with certified healthcare professionals that are highly trained on skin methods and overseen by a team of Medical Advisers.

Skin Laundry is growing and experiencing success in developing products, opening new locations and creating the ultimate experience for our clients! Our goal is to help everyone feel beautiful in their own skin. We do this by offering treatments that provide real results with no downtime. If you are eager to join an innovative company, want to be a valuable part of a team and brand innovating beauty and skincare, we want to hear from you!

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ways we redefine work & give back to YOU! We are committed to your growth Work/Life Harmony You will be led, not managed Speak Up Culture We don’t hire jerks

Location:

Dedham, MA – Legacy Place

Job Type: Full‑time

Overall ACM Compensation Package: $60k–$66k + Bonus Opportunities

Legacy Compensation Package: $62.5k–$65k with growth potential

Schedule/Availability:
Clinic operating hours, including mall holiday extended hours and weekend availability (subject to change)

Ability to commute/cover other clinics:
Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

Physical Requirements & Environmental Conditions

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment; regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25 lb.
• Frequently talking and listening to clients in person and on phone.
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
• Specific vision abilities required: close vision, depth perception, color vision, and ability to adjust focus.

About This Exciting Role

We are looking for laser‑focused Assistant Clinic Managers to lead our sales strategies and day‑to‑day management of one of our Skin Laundry clinics. As Assistant Clinic Manager, you’re a key team member who inspires and leads by example. You will partner directly with the Clinic Manager to support all aspects of successful sales & retention strategies, customer service–related initiatives, and clinic operations.

You will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. You will make informed decisions, solve problems thoughtfully, and effectively lead the store when the Clinic Manager is not present.

Reports To:

Clinic Manager

Responsibilities Include Sales & Retention

• Create curated client experiences.
• Present and promote customized laser facials best suited for current and prospective clients’ personal skincare needs.
• Discuss the importance of skincare protocols and products suggested by the medical team.
• Establish and maintain effective client retention processes.
• Celebrate the success of the clients' results.

Financial Accountability

• Partner with the Clinic Manager in meeting and exceeding revenue goals set for the clinic.
• Use KPIs and propose action plans to elevate client experience.
• Plan and operate within the approved budget.
• Adjust staffing levels according to policy and standards.

Supporting Store Operations Success

• Support clinic success by improving efficiency and accuracy among all processes and procedures within the business.
• Assists with orientation, training, coaching, and developing staff members.
• Establish adequate staff to ensure timely patient visits.
• Strong communication skills, ability to multitask, and comfort with computer/store systems.

Enhancing Skin Laundry Culture

• Partner with clinic team to provide a people‑oriented, respectful & inclusive workplace of belonging.
• Respect and support all team members' individuality; help provide an enjoyable clinic environment and opportunities for development and growth.
• Underst…