E-Commerce Supervisor; In-Store Shopper

E-Commerce Supervisor (In-Store Shopper) - Full Time

Join to apply for the E-Commerce Supervisor (In-Store Shopper) - Full Time role at Whole Foods Market
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Base pay: $17.50/hr - $30.20/hr

At Whole Foods Market, we’re working to nourish people and the planet. We’re committed to providing record‑setting grocery delivery services to our Whole Foods Market on Amazon (WFMOA) customers. This fast‑growing program requires talented, resilient, and purpose‑driven teams who are passionate about our quality products and great customer service. It’s a great time to join #TeamWFM
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The Supervisor, WFMOA: E-Commerce requires you to focus on five key areas: safety, quality, customer service, productivity, and fun.

• Ensure a safe work environment for all Team Members.
• Review work forecasts and uphold productivity and utilization requirements to meet WFMOA objectives.
• Partner with other departments to ensure a timely process flow in and out of stores and help meet customer order times.
• Proactively identify and lead process improvement initiatives.
• Balance labor, ensuring an efficient shift while meeting production goals.
• Embrace a start‑up mentality and emphasize “have fun.”
• Ensure Team Members are properly trained and prepared to focus on their jobs.
• Assist Team Leadership in implementing and administering processes and daily workflow.
• Report and delegate tasks in areas including productivity, quality, safety, and customer service.
• Support Team Members and Leadership to ensure daily operations run smoothly.

• Coordinate process flow to ensure products are dispatched on time to meet online customer delivery promise.
• Maintain awareness of in‑store customer needs and direct Team Members as necessary to satisfy and delight customers.
• Direct and assign job duties for Team Members.
• Partner with leadership in all areas to ensure successful and continuous operations.
• Train, audit, and support Team Members to perform WFMOA standard operating procedures.
• Ensure Team Members have appropriate tools to perform their jobs and communicate repair/replacement needs.
• Report and raise systemic issues timely.
• Demonstrate and/or perform shopping duties to support Team Members and WFMOA needs.
• Review and honor standard operating procedures according to WFMOA practices.
• Identify, address, and resolve safety issues.

• High School diploma or equivalent.
• 6+ months retail experience for employees in a retail, distribution, or logistics environment.
• Flexibility to work weekends and/or evenings.
• Availability to work overtime during peak seasons and as needed year‑round.
• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and operations‑related applications including scheduling and ordering software.

• Prior experience leading others.
• Ownership in your work and team.
• Ability to learn quickly and work under pressure in a fast‑paced environment.
• Demonstrated analytical skills and ability to problem‑solve and prioritize with little guidance.
• High energy, enthusiastic, and display affinity for our products, core values, and company.
• Demonstrates exceptional knowledge surrounding products, item location, pricing, and awareness of relevant competitors and industry trends.
• Demonstrated communication skills (written and verbal).

The wage range for this position is $17.50–$30.20 hourly, commensurate with experience. Whole Foods Market offers “Whole Benefits” which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility is determined under the terms of the applicable Whole Benefits plan at the date of hire.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Mid‑Senior level

Full‑time

• Sales and Business Development
• Retail