Area Manager, Sales Operations Management

• Pay or shift range: $75,000 USD to $85,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Other
• Full-Time
• Requisition #: AREAM
  001251

Position

Department / Function

Retail / Field Leadership

Primary Location

Dedham, Massachusetts (Boston Market)

Reports To

District Manager

Key Partners

Director of Stores;
Boston Showroom Leaders;
Retail Operations;
Retail Strategy;
Fit & Quality;
People & Culture;
Marketing

Compensation

$75,000 – $85,000 base salary, plus eligibility for a performance-based bonus

• Serve as the showroom leader for Dedham with full accountability for sales, profitability, staffing, scheduling, client experience, fit, visual presentation, inventory, and operating standards.
• Build and execute a weekly business plan that converts appointments and walk‑ins, improves conversion, grows complete‑look selling, and delivers sales to forecast and prior year.
• Lead from the floor during peak demand, model the INDOCHINO sales process, and coach the team in the moment on Connect, Curate, and Close, product storytelling, appointment quality, and follow‑up.
• Schedule to business demand, manage labor responsibly, and ensure the showroom has the right leadership and selling coverage when clients are most likely to shop.
• Maintain a clean pipeline of appointments, client follow‑up, held orders, and open opportunities so the team actively creates business instead of waiting for it.

• Act as the District Manager's primary point person in the Boston market, providing consistent visibility into performance, staffing, client issues, operating risks, and local opportunities.
• Maintain a regular presence across assigned Boston showrooms based on business need, balancing market support with uninterrupted leadership of the Dedham team.
• Partner with showroom leaders to translate company and district priorities into clear local actions, reinforce standards, and follow through on commitments.
• Coordinate market execution during promotions, events, staffing gaps, leadership absences, operational rollouts, and periods of elevated client demand.
• Share effective practices across showrooms, identify recurring barriers, and recommend solutions to the District Manager and appropriate support teams.

• Use sales and traffic data to identify root causes, set priorities, and take timely action across sales, appointments, conversion, AOV, NRP, UPT, walk‑ins, and order volume.
• Hold the Dedham team accountable for consistent execution of sales behaviors, daily goals, client outreach, and performance expectations.
• Support Boston showroom leaders with practical coaching and action planning when performance, behaviors, or execution fall below standard.
• Understand the local market, client patterns, competitive activity, and partnership opportunities that can generate traffic and strengthen market awareness.
• Operate with a business‑owner mindset by connecting decisions to revenue, profitability, labor, client impact, and long‑term market health.

• Ensure every client receives a consistent, confident, and personalized experience before, during, and after the appointment.
• Monitor client feedback, satisfaction, appointment quality, and service‑recovery trends; address breakdowns quickly and coach the behavior behind them.
• Take ownership of escalated Dedham client concerns and support market escalations when requested, partnering with the District Manager and support teams on fair, timely resolutions.
• Protect the long‑term client relationship while balancing company standards, cost…