Member Service Representative​/Personal Banker

Member Service Representative/Personal Banker

Join Jovia Financial Credit Union as a Member Service Representative/Personal Banker. Our organization strives to combine service and value with the convenience that today’s technologies allow. Jovia, a not‑for‑profit credit union with over 85 years of history, values innovation, convenience, and community. We focus on our members’ best interests, not profits. Awarded as one of the best places to work, we have more than $4 billion in assets, 240,000 members, and 500+ employees.

Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits.

We believe people are everything—your contributions are valued and you are important to our success.

• Competitive compensation with paid training
• Engaged managers who value input and provide coaching
• Professional development and growth opportunities
• Friendly, inviting work culture with social activities
• Retirement benefits: 401(k) with generous match and defined pension plan
• Medical, dental and vision coverage
• Employee activity groups fostering belonging and teamwork
• Tuition reimbursement and loan repayment plans for full‑time employees
• Gym reimbursement and wellness time off
• Flexible PTO including vacation payout and sick time incentive payouts
• Discounts on employee loans
• Supplemental benefits such as pet insurance, legal plan, and AFLAC plans

• Directly interact with members and prospective members
• Support and promote a successful service/sales culture by identifying member needs and cross‑selling appropriate products
• Process transactions accurately and efficiently (loan payments, fund transfers)
• Research and resolve member concerns
• Accurately record information
• Use the provided software system to perform member transactions
• Engage with members to obtain information and explain available services to meet their financial needs

• Bachelor’s degree or minimum 18 months of relevant experience in the financial industry or customer service
• Previous banking or financial services experience
• Desire to provide outstanding member service
• Ability to discuss products and services
• Professional appearance with an enthusiastic, assertive personality
• Self‑motivated
• Strong computer skills
• Excellent communication skills
• Thorough knowledge of negotiable instruments
• Dependable, arriving to work on time as scheduled

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer offering competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.