Warehouse Manager

Warehouse Manager – Overview

The Warehouse Manager provides strategic and operational leadership for NY warehouse operations. This position ensures the efficient, accurate, and safe handling of all inbound, outbound, and inventory-related activities while fostering operational excellence through proactive leadership and collaboration. The Warehouse Manager leads a team of supervisors and hourly employees to achieve organizational goals, drive cross-functional alignment, and maintain a culture of accountability, teamwork, safety, and continuous improvement.

The role represents the warehouse function in cross-departmental problem-resolution meetings, root-cause reviews, and performance presentations to senior leadership.

• Manage all daily warehouse functions, including receiving, shipping, kitting, prepping, material handling, and inventory control.
• Ensure all work orders, transfers, and shipments are completed accurately and on schedule.
• Monitor workflow and adjust resources to meet changing priorities and production demands.
• Collaborate with planning, production, and QA to ensure smooth interdepartmental coordination.
• Oversee proper handling and storage of materials, ensuring accuracy and traceability.
• Identify and implement improvements to enhance workflow, productivity, and space utilization.
• Support ongoing initiatives such as footprint-based location management, and system improvements/integrations.
• Collaborate on continuous improvement projects, including aisle-based cut/splice operations.
• Utilize data tools (e.g., Tableau, Excel, WMS reports) to monitor performance, identify bottlenecks, and drive data-based decisions.
• Ensure accuracy of all inventory transactions, including receipts, picks, transfers, and cycle counts.
• Partner with QA and Purchasing to maintain high standards of product quality and documentation compliance.
• Investigate and resolve discrepancies promptly, identifying root causes and implementing corrective actions.
• Lead or participate in cross-functional problem-solving sessions and operational review meetings to identify and resolve systemic issues.
• Prepare and present operational metrics, improvement plans, and corrective actions to senior management and cross-site teams.
• Maintain a safe and clean working environment aligned with company and 5s standards.
• Ensure all equipment and materials are handled safely and efficiently.
• Collaborate with EH&S for safety training, risk assessments, and audits to reinforce a safety-first culture.
• Conduct regular coaching, performance evaluations, and cross-training to enhance workforce flexibility across entire Warehouse Operations.
• Facilitate communication and alignment between warehouse teams, ensuring consistent standards and best practices are shared between Warehouse Operations.

• Lead, mentor, and develop a team of supervisors, team leads, and hourly associates to achieve departmental KPIs.
• Promote a positive, high-performance culture built on teamwork, accountability, and respect.
• Conduct regular coaching, performance evaluations, and cross-training to strengthen workforce flexibility.

• High School Diploma, GED or international equivalent.
• Bachelor’s degree in business, Operations, Supply Chain, or related field preferred.

• 5+ years of warehouse or distribution management experience, with at least 5 years in a leadership role.
• Strong understanding of warehouse systems (WMS, ERP); SAP S4/Hana EWM experience preferred.
• Proven track record in process improvement, inventory control, and cross-departmental coordination.
• Experience leading diverse teams in a fast-paced, metric-driven environment.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in Microsoft applications and exposure to data visualization tools (e.g., Tableau).
• Forklift certification or familiarity with MHE operations preferred.

• On-time shipment and receipt performance.
• Inventory accuracy and discrepancy reduction.
• Quality metrics (RMAs).
• Safety compliance and incident rate.
• Team performance, engagement, and retention.
• Timely completion of…