Counter Manager - HVAC

Counter Manager - HVAC

Ferguson is now hiring a Counter Manager to lead the day‑to‑day operations of our HVAC wholesale and retail part’s counter located in Deer Park, NY.

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

• Reports to the Market Branch Manager
• Direct oversight of 2-3 associates

• Leads the overall operation including hiring, providing constructive feedback to Counter Sales Reps, and scheduling of associates to ensure efficient and quality counter operations
• Supervises the merchandising, organization and appearance of the counter
• Effectively and professionally resolve complaints regarding products, customer purchases, and customer service
• Approve volume discounts and pricing adjustments and resolve pricing discrepancies with customers
• Train associates on product specifications, merchandising, counter organization, and sales
• Develop new customers through direct advertising and promotional campaigns
• Participate in leadership meetings and represent operational concerns, policies and guidelines to the management team
• Continually focus on improving system efficiencies and business practices

• 2‑3 years of prior sales experience plus 2‑3 years supervisory experience
• 3‑5 years of HVAC industry knowledge is required
• Ability to handle numerous customers simultaneously
• Ability to work with and analyze numbers
• Strong interpersonal skills
• Proficiency in Microsoft Office
• Ability to work across department lines, manage time and people
• Problem solving, leadership and listening skills
• Able to initiate and embrace change, mentoring skills and desire to train others
• The ability to serve a vast array of customers with varying levels of product knowledge
• Ability to prioritize workload appropriately in order to balance multiple demands and meet timelines

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, as well as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

$4,950.00 – $10,890.00 (Monthly for salaried roles, hourly for other roles). This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Equal Employment Opportunity and Reasonable Accommodation Information:
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.