Product Support Coordinator - ProResources

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025.

The Product Support Coordinator Pro Resources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would:

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of clients
• Manage a rental fleet inventory mix
• Become a safety expert and change agent
• Become an expert in the equipment rental industry
• Be promoted and grow their career

• Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
• Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
• Generate, process, analyze and review a small selection of daily business reports
• Schedule delivery and pickup of equipment on a timely basis
• Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
• Provide sales support to Sales Representatives that have contact with customers outside of your branch
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Learn and follow all company procedures and protocols
• Support all team members
• Perform additional duties as assigned

• H.S. Degree Required, College Degree Preferred
• A valid U.S. Driver’s License
• Be able to regularly lift 50lbs or more
• Ability to sit, stand, and walk for extended periods of time
• Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time
• Must be able to work indoors and outdoors when required of the job

• Computer skills to support entering information into systems
• Basic knowledge of Microsoft Word and Excel Programs
• Strong interpersonal skills
• Teamwork
• Ability to communicate effectively and efficiently

Pay Range:$25 - $28 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• 401(k) plan with company match
• Employee Stock Purchase Program

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

• Company Paid Life Insurance
• Supplemental Life Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.