Service Advisor - Setup Team

Join to apply for the Service Advisor - New Setup Team role at Wesco Turf, Inc.

• Assist the Service leader with daily scheduling of product to include staging and production.
• Prepare warranty claims for submission to Briggs, Bernhard, Club Car, Kohler, Salsco, Toro, and/or other appropriate vendors for processing in a timely manner.
• Review repair orders for accuracy prior to closing.
• Close all repair orders in three days or less for invoicing.
• Request specific parts as identified by the vendor to be returned, tagged, and held for 30 days past claim payment. Upon vendor request all failed parts must be returned with all required paperwork and shipped within 24 hours of request.
• Ensure Prep Specialists pull and stage the next required jobs for the NSU technicians.
• Create repair orders and transfer requested parts to be sent to technicians and/or the Mobile Service Advisor for on-site installations.
• Add jobs as needed to repair orders for warranty issues identified during the set-up process.
• Process the transfer of parts requested by team technicians for timely completion of equipment.
• Submit OBQ (Out of Box Quality) issues with pictures and proper documentation for vendors.
• Primary scheduler of NSU technician’s daily workload, communicate to the Service Manager of daily pulls, and prepare and submit the NSU status spreadsheet.
• Control inventory of parts not required to complete jobs by correctly transferring them back to the parts department in a timely manner.
• Update repair orders as needed per repairs, complete billing of all charges for internal repairs, and release for invoicing upon completion of setup.
• Maintain technician scheduling dashboard to assist the prep specialist in preparing next jobs.
• Provide daily updates on work orders processed to Service Leader.
• Primary responsibility of NSU “take off” parts: ensuring they are labeled accurately and placed in the correct location.

• Minimum High School Diploma, G.E.D., or equivalent.
• Training at a vocational, technical trade school or training seminars in the Commercial Turf Industry.
• Minimum of five years of experience in a related field.
• Excellent documentation practices.
• Strong interpersonal skills with good administrative skills.
• Ability to read and analyze documents and procedure manuals.
• Strong mechanical background with good administrative skills, ability to assess situations and respond in the customers’ best interest.
• Professional and courteous communication with all customers and colleagues.
• Ability to multitask and handle situations responding to the needs of Team Members.

• Health Insurance – Medical, dental, and vision insurance is available to full‑time employees, eligible dependents, and spouses.
• Wellness – We offer full‑time associates a variety of mental health, financial health, and other types of resources.
• Growth Opportunities – Nearly half our employees have worked in our organization for over ten years. We are committed to advancement through challenging assignments, formal and informal training, professional associations, and networking opportunities.
• Competitive Salary – In addition to base pay, employees are eligible for a company‑wide bonus based on sales goals. The bonus equals 0‑3 weeks of additional pay and is prorated for your first year. Service and Operations employees are eligible for a monthly incentive program based on performance.

Salary: $25.53 – $27.75 per hour.

We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information, or veteran status. M/F/D/V.

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