Salesforce Business Analyst

Description

Duties and Responsibilities:

• Business Requirements Gathering:
Collaborate with stakeholders to gather and document business requirements for Salesforce implementation.

• Process Analysis:
Analyze current business processes and identify opportunities for improvement.

• Configuration and Testing:
Configure and test Salesforce solutions, ensuring they meet business requirements.

• User Adoption and Training:
Develop and deliver training programs to ensure user adoption and proficiency with Salesforce.

• Project Management:
Assist with project management activities, including project planning, status reporting, and issue resolution.

•

Collaboration:

Collaborate with cross-functional teams, including sales, marketing, and the technology teams.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems or other related discipline (or equivalent work experience)

• Salesforce

Experience:

2+ years of experience with Salesforce, preferably with a focus on process improvement.

• Business Analysis: 3+ years of experience in business analysis, process improvement, or a related field.

• Communication:
Excellent communication and interpersonal skills

• Analytical

Skills:

Strong analytical and problem-solving skills.

• Project Management:

Experience with project management methodologies, such as Agile.

• Strong customer service skills and the ability to handle high pressure situations.

• Ability to design, analyze, measure, and improve processes, and continuously monitor for effectiveness.

• HVAC Industry

Experience:

Experience working in the HVAC industry or similar field a plus.

Preferred Qualifications
Education/Experience-4 Year /Bachelor’s degree in Computer Science,
Information Systems or other related.

2+ years of experience with Salesforce, preferably with a focus on process improvement.

• 3+ years of experience in business analysis, process improvement, or a related field.

Work Schedule: The office setting follows a hybrid schedule, with 2 days in the office.

Physical Demands
Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Never
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Never
Reaching or working above shoulder Never
Walking Occasional
Standing Occasional
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Occasional
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Business

Title:

Salesforce Business Analyst
Objective
We are looking for a highly motivated and experienced Salesforce Business Analyst to help us reengineer our business processes and implement Salesforce across our organization. The successful candidate will have a strong understanding of business processes, excellent analytical skills, and experience with Salesforce implementations.