EyeCare Advisor

For Eyes - Eye Care Advisor

A global leader in ophthalmic lenses, frames, and sunglasses is looking for an Eye Care Advisor. If you’ve worn a pair of glasses, we’ve already met.

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by supporting the Doctor in the routine practice of Optometry under the general direction and supervision of the Store Manager and within the scope of state law and the policies of For Eyes.

• Greets customers within 30 seconds.
• Answers the telephone within 3 rings in a friendly manner.
• Explains all required paperwork, tests, products, and services in the Doctor’s office.
• Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Demonstrates good product knowledge and takes initiative to accurately describe the features and benefits of various lenses and frames. Assists the customer in selecting frames and lenses that best suited for their vision, lifestyle and budget.

• Performs all pre-examination testing with accuracy and attention to detail; explains all measurements and answers any questions the patient may have.
• Provides coaching and guidance to patients on the care and handling of contact lenses using clinical and product knowledge.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Leadership skills.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Entry level

Full-time

Other

Marketing Services

Location:

Davie, FL