Clinical Business Operations Representative - Deerfield

Position: Clinical Business Operations Representative 2 - Deerfield Beach
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** Current Employees:
** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click  to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The Sylvester Comprehensive Cancer Center is currently seeking a full time Sr. Clinic Assistant to work in our Deerfield campus.

The Senior Clinic Assistant works directly with patients and various healthcare facilities to obtain patient information for medical records in preparation for first clinic visits. The incumbent also assists with patient care, such as nursing activities and laboratory collections.
** CORE JOB FUNCTIONS
*** Explains HIPPA to patients and obtains signatures.
* Submits signed consents to healthcare centers to initiate retrieval of medical records, x-rays, and other pertinent reports. T
* Tracks pending records to ensure delivery prior to clinic visits.
* Communicates to the appropriate nurse coordinator if difficult or unable to obtain pertinent records.
* Travels within the facility and campus to retrieve records, films, or CDs.
* May collect and prepare specimens. Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.
* Assembles, completes, and processes patients’ charts.
* Assists with ordering, receiving, distributing, sorting, and storing supplies.
* Reports suspicious or unusual incidents to appropriate supervisory personnel.
* Assists with clerical duties, to include receiving phone calls, sending faxes and emails, and scanning and copying documents.
* Adheres to University and unit-level policies and procedures and safeguards University assets.
** Department Specific

Job Functions:

*** Telephone responsibilities include, but are not limited to speaking to the patient, obtaining medical history during scheduling to document in UChart (i.e. renal failure/disease, diabetic, chemotherapy, ,allergies, etc.)
* Making modifications to scheduling template when equipment maintenance is necessary
* Review exam requested in virtual manual to ensure accuracy of scheduled appointment
* Confirm appointments with patients scheduling for the same day or next day appointment. Ensure that any MR contraindications are cleared. Notify the confirmation representative of all confirmations pending. If the patient is in clinic or their physician’s office, fax or email the MR prescreening form of clearance. Notify  MR staff via email of the add-on to follow up on clearance and insurance authorization
* Notify on-site insurance verifier via email of same day or next day appointments. Inform patient of any pending authorization and deductible requirements on their behalf prior to having exam performed
* Scan patients order in UChart or link to the accession number with any additional necessary documentation (e.i. operative reports, clearance forms, previous reports)
* Explains consents for Imaging and HIPAA (if applicable) and maintains patient informed of delays in departmental workflow. Advises technologist or manager if patient requires additional service recovery
* Submits signed consent to health care centers as appropriate to initiate retrieval of medical records, x-rays and any other pertinent report
* Communicates to the appropriate department technologist if unable to obtain a record
* Communicates with physician as needed
* Assembles, completes, and processes patients' charts as indicated
* Maintains confidentiality of patient information.
* Maintains an accurate clinical record, recording information per hospital policy.
* Performs patient call back as needed
* Utilizes UChart and RIS/PACS
* Assists with receiving, distributing, and sorting supplies as appropriate
* Reports unusual incidents in a timely manner to appropriate supervisory personnel.
* Knowledge, Skills, and Abilities:
* Excellent customer service skills are required.
* Has broad and deep knowledge of own area as well as related areas
* Strong written and oral communication skills.
* Knowledge of medical terminology is preferred.
* Able to handle multiple tasks simultaneously
* Able to handle multiple tasks simultaneously.
* Ability to establish and maintain effective working relationships with patients and staff
* Computer skills Microsoft Office  Education Requirements (Essential Requirements):
* High School diploma or  equivalent  Work Experience Requirements (Essential Requirements):
* Three (3) years relevant experience. Experience in a medical office or hospital preferred.  Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions associated with a job.. Management reserves the right to revise duties as needed.
*** This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
***** CORE QUALIFICATIONS
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* Education:

** High school…