Patient Accounts Representative

Position:
Patient Accounts Representative – Behavioral Health

Location:

Lauderdale Lakes, FL

$58,240.00/yr – $64,480.00/yr

Exact Billing Solutions is a team of revenue cycle management professionals specializing in substance use disorder, mental health, and autism care. We provide proprietary billing solutions to improve cash flow for clinicians and empower partners to open new clinic locations.

EBS is part of the ICBD family office and has achieved recognition such as Inc. , Florida Trend Magazine 500 Most Influential Business Leaders, and EY Entrepreneur of the Year U.S. Overall.

As a Patient Accounts Representative – Behavioral Health, you will manage collections and claim follow‑up for our behavioral health clinics, securing maximum reimbursement and supporting timely cash flow.

• Review and manage assigned AR inventory to ensure timely follow‑up on outstanding claims.
• Investigate and resolve denials, rejections, and underpayments by working directly with payors and internal teams.
• Submit corrected claims, appeals, and additional documentation to secure reimbursement.
• Document all collection activities clearly and accurately within our systems.
• Monitor payor trends and escalate recurring issues to leadership.
• Meet or exceed daily, weekly, and monthly productivity and quality standards.
• Support special projects and process improvement initiatives.
• Maintain effective communication with third‑party insurance carriers to resolve cash‑flow impediments.
• Monitor and create reports on key metrics such as cash collections, days outstanding, unbilled claims, denials, daily census, etc.
• Enter status claims and notes in the patient accounting system (Collaborate
  
  MD).
• Escalate any payor or client claim issues to department leadership.
• Establish and maintain effective communications with the leadership team to ensure compliance with third‑party guidelines.
• Update patient demographics and insurance information as needed.
• Meet KPI established metrics for productivity.

• Associate’s degree (preferred).
• At least 3 years of behavioral health out‑of‑network billing experience.
• Knowledge and experience with Collaborate
  
  MD EMR and billing software.
• Experience with ABA therapy preferred.
• Experience/knowledge with CPT and ICD
  10 codes preferred.
• Claims denial experience and follow‑up from payers including appeals.

• 21 paid days off (15 days PTO that increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long‑term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

Integrity, dependability, and attention to detail define our team. We prioritize people over numbers, creating a fast‑paced, client‑first environment that supports the growth of behavioral health services.

Exact Billing Solutions participates in the U.S. Department of Homeland Security E‑Verify program.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.