AR Follow-Up Representative

AR Follow‑Up Representative – Behavioral Health

Lauderdale Lakes, FL

Base pay: $58,240 – $64,480 per year

Exact Billing Solutions provided pay range:
This range is based on skills and experience. Speak with your recruiter for details.

Exact Billing Solutions is a team of revenue cycle management professionals specializing in substance use disorder, mental health, and autism care. We combine industry knowledge with proprietary billing processes to support healthcare partners worldwide. EBS is part of the ICBD family office portfolio, a self‑funded, founder‑led organization that has been recognized in the Inc. 5000 and Florida Trend Magazine.

As an AR Follow‑Up Representative – Behavioral Health, you will coordinate with insurance companies and clients to maximize benefits and support timely collections for expanding clinic locations. Your work directly impacts client families and the growth of partner clinics.

• Review and manage assigned AR inventory to ensure timely follow-up on outstanding claims.
• Investigate and resolve denials, rejections, and underpayments by working directly with payors and internal teams.
• Submit corrected claims, appeals, and additional documentation as required.
• Document all collection activities in our systems.
• Monitor payor trends and elevate recurring issues to leadership.
• Meet or exceed daily, weekly, and monthly productivity and quality standards.
• Support special projects and process improvement initiatives as assigned.
• Maintain effective communication with third‑party insurance carriers.
• Monitor and create reports on key metrics such as cash collections, days outstanding, unbilled claims, denials, and daily census.
• Manage claims status and add notes in the patient accounting system (Collaborate
  
  MD).
• Escalate any payor or client claim issues to department leadership.
• Maintain communication with the leadership team to ensure compliance with third‑party guidelines.
• Update patient demographics and insurance information as needed.
• Meet KPI‑established metrics for productivity.

• Associate’s degree (preferred).
• 3 years of experience in behavioral health out‑of‑network billing.
• Knowledge of Collaborate
  
  MD EMR and billing software.
• Experience with ABA therapy preferred.
• Experience/knowledge of CPT and ICD‑10 codes preferred.
• Claims denial experience with follow‑up from payers including appeals.

• 21 paid days off (15 days PTO that increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long‑term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

Integrity, dependability, and attention to detail define our team. We prioritize people over numbers, fostering a fast‑paced, client‑first environment.

Associate

Full‑time

Other

IT Services and IT Consulting

Exact Billing Solutions participates in the U.S. Department of Homeland Security E‑Verify program.