Business Analyst

Applications to the City of Deerfield Beach are reviewed as received. Early application is encouraged, as this posting may close at any time.

The purpose of this position is to use comprehensive knowledge and tools to analyze and deliver detailed business requirements, processes and functionality which results in process improvements while maximizing the impact of digital technology. This role is a technical as well as a customer facing role that performs functional, technical, process and data analysis to support the current and emerging technical needs of the company.

The person in this position works under general supervision of the Business Continuity Manager or designee and is evaluated through observation, results obtained and annual reviews.

• Works closely with other Departments understanding, analyzing and interpreting business requirements and needs. Liaising with stakeholders to ensure that deliverables meet the needs of both internal departments and end users.
• Leads cross functional teams when seeking out new technology and software for the purpose of enhancing business processes, operations and information process flow.
• Ensures compatibility and interoperability of in-house computing systems.
• Coordinates and performs in-depth tests, including end user reviews, for modified and new systems and other post-implementation support.
• Provides orientation and training to the end users for all modified and new application systems.
• Maintains ERP workflows that drives daily production.
• Provides technical application guidance and/or instruction to staff members.
• Contacts vendors in support of various application products.
• Guides team through functional area analysis using methodologies and tools such as process reengineering to improve organizational efficiency and effectiveness.
• Creates documentation and testing of the resulting process and using change management tools, assists with the transition.
• Works closely with functional experts to insure continued process improvement.
• Develops and conducts technical training to building and maintaining continuous process improvement.
• Assists with the preparation of requirement analysis for new projects, validating and prioritizing requirements using research and customer insight.
• Stays abreast of advancements and best practices in the digital trends including software development and business continuity that aid with process improvements.
• Performs related work as assigned.

• Bachelor’s degree in computer science, Information Technology or a closely related field preferred.
• Two (2) years of experience in business process analysis, SME for applications and processes or an equivalent combination of education, training and experience.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.

• Ability to orient and train others on functional use of technology.
• Understand and consider the relationship between related processes/applications/modules.
• Familiarity with Microsoft Office applications and personal computer tools, a plus
• Basic knowledge of SQL and other scripting languages
• Basic knowledge of Cognos, SSRS, Power BI or other report writing application
• Knowledge of the principles, practices and techniques of project management and process improvement
• Knowledge in ERP Solutions (Central Square, Workday, Tyler, etc.) with an emphasis on:
  Finance and HR implementations
• Skilled in creating and maintaining application Workflows and USE cases
• Skilled in use of the MCCI’s Laserfiche or similar document management application, a plus
• Ability to communicate effectively verbally and in writing
• Ability to prepare technical reports, analysis and documents
• Adaptable to changing environment and workload
• Ability to organize and manage multiple projects
• Ability to establish effective and cooperative working relationships
• Ability to translate & convey technical/functional requirements to all level personnel
• Ability to exercise good organizational and exhibit excellent customer service skills
• Knowledge of project mapping and change management process.
• Other duties as assigned to meet the business needs
• Collaborate with stakeholders, including City Officials, Finance, HR, and IT departments, to facilitate…