Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block

Join us as a Multi-Unit Team Leader to provide leadership over three H&R Block tax offices. You will lead customer-centric teams, accelerate the seasonal tax business, and support office growth objectives across multiple offices. This role is in-person and starts with a flexible part-time schedule in the fall, transitioning to full-time from January to April with possible evenings and weekends.

• Provide leadership and development of associates across three tax offices
• Lead daily team meetings and communicate essential information to tax office associates
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets
• Develop local partnerships and manage office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center
• Build an engaging team environment through training and coaching
• Create associate work schedules across all offices and manage timekeeping and labor
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience with the ability to grow and develop associates
• Aptitude for executing growth plans and leading a growth-focused culture
• Strong decision-making and judgment in a fast-paced environment with minimal supervision
• Interpersonal and communication skills with a customer-centric mindset
• Proficiency in MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, for healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k, and Employee Stock Purchase Plan (eligibility requirements apply)

We are committed to building a connected culture where everyone belongs. HR Block is an equal opportunity employer and values diversity in the workplace. We encourage applicants from all backgrounds to apply.

Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.