Store Associate

We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.

Job Purpose

This role is responsible for driving customer satisfaction and loyalty by delivering exceptional service and maintaining a welcoming atmosphere for our customers. Focusing on creating a positive and engaging shopping experience for all customers by ensuring products are stocked and organized and areas are clean and inviting. By providing courteous, prompt service and supporting store initiatives, this role helps foster a friendly, welcoming, and Winning shopping experience.

Primary Responsibilities & Accountabilities

• Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile.
• Actively promotes store initiatives and promotions to increase customer engagement and sales creating a Winning Shopping experience.
• Stocks and rotates department products (Dairy, Frozen, Grocery, and Front End) to ensure freshness and date control; restocks and uses supply items efficiently to eliminate waste.
• Operates department equipment and tools.
• Keeps work areas clean, ensuring the highest level of cleanliness, organization, and safety is maintained, and reports faulty equipment and hazards to management.
• Notifies management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy.
• Works collaboratively with team members to achieve operational goals and improve store performance.
• Follows company policies and procedures regarding product handling, safety, and sanitation standards.

Performs other job-related duties as assigned.

The employee may be required to work in different departments, including but not limited to:
Grocery, Dairy, Frozen, Cashier, Bagger, and Customer Service.

Education

Required Education

Course of Study: N/A

Preferred Education

Course of Study:
High School / GED

Experience

Relevant Experience

Supervisory

Experience:

0-3 yrs minimum

Language Requirements

Language(s)

Required:

English

Language(s) Preferred:
English & Spanish

Knowledge, Skills & Abilities Required

• Must be 18 years of age
• Ability to read, write, and speak English proficiently.
• Strong Customer Service Skills
• Compliance with all company policies and procedures.
• Basic computer skills required to participate in online training.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Ability to handle stressful situations
• High standard of integrity and reliability

Department - Retail

Environmental Factors - Retail - General Heavy:
Physical Demands:
While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed.

The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft.

Working Conditions:

indoor, outdoor, cold, freezing, heated, and wet/humid conditions. Safety Risk Factors: twisting, slippery floors, hazardous equipment, sharp objects. May be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, material handling equipment such as racks, carts, pallet jacks, shopping carts.

Personal Protective Equipment:
Goggles, Gloves, Back Brace. Lifting requirements: 50 lbs;
Pulling requirement: 250 lbs.

Location
:
Store

Travel Percent
: 0%

Overnight
:
No

Motus Eligible
:
No

Job Tag
: #WD