Client Experience Specialist - Deerfield

Overview

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We are a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.

Client Experience Specialist is the first point of contact for our clients and plays a crucial role in creating a warm, welcoming, and seamless experience from the moment they walk through our doors. Your interpersonal skills, attention to detail, and passion for delivering top-notch service ensure clients feel cared for throughout their visit.

• Offer Personalized Care:
  Greet clients with warmth and professionalism, offer refreshments, guide them to service areas, and curate an overall experience aligned with their preferences and needs.
• Encourage Future Visits:
  Schedule clients for their next appointment at checkout to continue benefiting from our services.
• Achieve KPI Targets:
  Success is measured by objectives such as rebooking rates, retail conversion, and gift card activity.
• Champion the Brand:
  Embrace and embody the values and culture of Tricoci Salon & Spa, becoming a living ambassador of the brand.
• Seek Valuable Feedback:
  Gather insights from departing clients to support continuous improvement.
• Uphold Brand Standards:
  Maintain waiting areas, reception areas, and other spaces according to company brand standards.
• Facilitate Seamless Communication:
  Maintain open communication with team members and management; log messages accurately and ensure timely coordination.
• Share Your Expertise:
  Educate clients on services, retail products, and promotions; assist in selections to elevate their experience.
• Resolve Inquiries and Concerns:
  Address questions, fulfill requests, and resolve concerns with professionalism.
• Execute Transactional Procedures:
  Handle cash and credit transactions accurately in accordance with established protocols.

• Minimum 1-2 years of experience in a customer-facing role, preferably in a spa/salon, hospitality, or retail environment. Reservation experience is a plus.
• Provide mobile customer experience (via headset and tablet) with strong communication and organizational skills.
• Ability to anticipate client needs and consistently exceed expectations.
• Thrive in a fast-paced environment with composure and attention to detail during peak hours.
• Strong communication and interpersonal skills with an emphasis on active listening.
• Proficient in using computer systems and point-of-sale software.
• Passion for the beauty and wellness industry and a genuine desire to create exceptional client experiences.
• Professional appearance and demeanor, representing the Tricoci brand with pride.
• Ability to work a variety of schedules including evenings and/or weekends.

• Competitive pay
• Employee discounts (up to 90% off menu service pricing, 25-50% off retail, and more)
• Growth opportunities within a diverse, inclusive, and fun working environment
• Comprehensive health insurance including medical/rx (including virtual visits), dental, vision, life and disability
• Critical Illness, Group Accident and Hospital Indemnity insurance available
• Company matching 401(k) Plan
• Wellness benefits including EAP with 5 free sessions (per situation)
• Paid Leave/Vacation

* Health insurance and 401(k) available after meeting eligibility requirements.

Tricoci inspires confidence within every client by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit  for more information and follow us on Instagram @.

Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Tricoci makes reasonable accommodations during all aspects of the employment process, including during the interview process. It is our commitment to create an inclusive environment for all employees.