Customer Service Representative II

This is where
your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Responsible for providing timely and effective customer support through various communication channels, including phone, email, fax, and chat. Primary point of contact for customers, responding to their inquiries, resolving issues, and ensuring their needs are met.

• Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner
• Perform routine tasks, follow standard operating procedures, may at times require interpretation or require following an exception process/procedure, under moderate supervision.
• Resolve customer complaints and issues in an efficient manner
• Provide product information, pricing, and ordering details to customers
• Process customer orders
• May collaborate with internal teams, such as sales, operations, supply chain, commercial, quality, and finance, to resolve customer issues
• Maintain accurate records of customer interactions, including notes and follow-up actions
• Escalate complex issues and/or customer complaints
• Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
• Participate in ongoing training and development to improve customer service skills and product knowledge.
• Other duties as assigned (