Microsoft Dynamics CE Developer

This range is provided by Constellation Search Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Constellation Search Group is seeking an IT Lead Application Analyst for a full-time direct hire position. The IT Lead Application Analyst will play a pivotal role in shaping, developing, and supporting Microsoft Dynamics CE applications, the Power Platform, and associated integrations, primarily for service. The position will maintain and optimize service systems and processes while driving continuous improvement initiatives and overseeing project-related tasks.

Additionally, the role will lead future MS Dynamics Sales CRM discovery and implementations, requiring close collaboration with business stakeholders and IT team members to align with organizational objectives.

Responsibilities:

• Provide day-to-day system and application support, including user setup, management, and training. Troubleshoot and debug system issues.
• Analyze business needs and translate them into technical solutions within Dynamics CE, creating clear and effective reporting based on business requests.
• Optimize system performance, ensure scalability, and suggest improvements to configurations and workflows, facilitating upgrades, patching, and module implementations.
• Partner with stakeholders for seamless integration of Dynamics modules and third-party systems, providing technical leadership and mentoring junior developers.
• Conduct system testing, debugging, and documentation. Assist in the design, development, testing, and deployment of system configuration changes.
• Leverage IT governance processes to ensure proper project definition and control, managing risk through corporate compliance and supporting Agile methodologies.
• Stay up to date with the latest Dynamics CE and Power Platform technologies and best practices.

Qualifications:

• 7+ years' experience with Dynamics CE architecture development and implementation with a Customer Service focus.
• Strong understanding of Service CRM processes and Power Platform tools like Power Automate and Power Apps.
• Familiarity with REST APIs and web services and experience with telephony integrations, preferably CXOne (Nice).
• Ability to develop technical design specifications and document system and business processes.
• Self-motivated, team player with strong problem-solving and analytical skills.
• Experience with offshore work and ability to administrate offshore delivery.
• Ability to build and maintain cross-functional work relationships with internal/external customers.
• Bachelor's degree in information systems, Computer Science, Engineering, or related discipline.
• Microsoft Certified:
  Dynamics 365 Customer Engagement Functional Consultant Associate or similar certification.
• Advanced knowledge of Power BI, including DAX and Power Query.
• Experience with Azure services like Logic Apps, Azure Functions, or Data Factory.
• Familiarity with Agile development methodologies and hands-on experience with data modeling and ETL processes.
• Strong understanding of business processes in sales and marketing.
• Familiarity with other Enterprise CRM applications (Oracle, SAP C4C).

A competitive benefits package is provided including medical, dental and vision coverage.

Salary Disclaimer:

Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Equal Opportunity Employer:

We are deeply committed to building a diverse and inclusive team. We believe that different backgrounds and life experiences make our team better. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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