Process Coordinator - Subpoena Fulfillment

Process Coordinator - Subpoena Fulfillment

A great opportunity exists for a detail-oriented, confident and highly organized professional to join Capital One’s Subpoena Fulfillment and Intake team. This team is part of the Capital One Legal department and is a dynamic group of legal professionals who receive, review, research, and fulfill third‑party subpoenas issued to Capital One. In this role you will review legal requests (e.g., subpoenas) received from external requestors including state agencies, private attorneys, and law enforcement, as well as conduct customer account research, document collection, and coordinate with internal business groups.

You must be able to manage multiple responsibilities, demonstrate strong judgment, and meet time‑bound deadlines. The role is hybrid; you are expected to work onsite at the Riverwoods location 3 days a week in accordance with Capital One’s hybrid policy.

Primary Responsibilities
:

• Review and prepare responses to subpoenas and government agency requests for customer account information consistent with the best interests of the customer and company.
• Interact with business lines to research account systems of record to compile requested information.
• Evaluate account information received from all business lines to ensure completeness, quality, and accuracy consistent with subpoena requests.
• Communicate with requesting parties/agencies to resolve ambiguous requests.
• Notate relevant request and response information in the system of record.
• Manage workload efficiently to ensure requests are completed timely and within stated team benchmarks.
• Identify and solve issues within scope and elevate to management in a timely manner.
• Actively support and comply with team and department objectives.
• Prioritize tasks and manage deadlines.
• Assist with team administrative functions, reporting, and special projects (as needed).

Basic Qualifications
:

• High School Diploma, GED, or equivalent certification, or military experience.
• At least 1 year of experience in Google Workspace and Excel.

Preferred Qualifications
:

• Bachelor’s degree.
• Strong written and verbal communication skills.
• Excellent organizational skills and time management.
• 1+ years of experience in a law firm OR legal department.
• 1+ years of experience in financial services industry.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Riverwoods, IL: $56,800 – $64,800 for Process Coordinator II.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

All applicant information supplied will be kept confidential and will only be used to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to