IT End-User Computing Technician – Level 1

IT End-User Computing Technician – Level 1

Join to apply for the IT End-User Computing Technician – Level 1 role at Alera Group, Inc.

Alera Group is looking for an IT End-User Computing Technician – Level 1. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services.

With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

• Provide Level 1 support for desktop/laptop issues, mobile devices, and peripheral hardware
• Perform device setup, deployment, and configuration using Microsoft Intune
• Manage user identities, access, and authentication via Microsoft Entra
• Support end users with software installations, updates, and basic troubleshooting
• Participate in hardware lifecycle management – inventory, deployment, and disposal
• Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system (e.g., Service Now)
• Escalate complex issues to Level 2/3 team members per defined procedures
• Assist in maintaining compliance with IT security and endpoint management policies
• Provide in-person, remote, and walk-up support where applicable

• 1-3 years of experience in an IT support or desktop technician role
• Familiarity with Microsoft Intune for device management and application deployment
• Basic experience in troubleshooting and resolving issues related to IT support, PC hardware, Windows OS, Mac OS, communication, and third-party applications in an enterprise environment
• Basic understanding of network connectivity, DHCP, and DNS
• Basic understanding of Microsoft Entra  / Azure Active Directory, including user provisioning and group management
• Experience supporting remote users and mobile device management (MDM)
• Exposure to ITIL practices and service desk ticketing tools (e.g., Service Now)
• Familiarity with device compliance policies, conditional access, and MFA
• A+ or Microsoft 365 Certified - Modern Desktop Administrator Associate

This job requires presence in the office on a hybrid schedule as agreed with the manager. Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. Salary range is $55K to $70K per year. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

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Hybrid

Not Applicable

Full-time

Information Technology

Insurance