Network Services, Engineer

Job Title:
Network Services, Engineer

Reports To:
Director, Network/Security Services

Location:
Remote but in the Chicago Metro area for onsite support our customers

Date:
Sep 25, 2026

Meridian IT Inc. is an award-winning MSP focused on Infrastructure and Platform Solutions and Managed Services for premise-based, private and hybrid cloud hosting for x86 and IBM Power environments. Our solutions encompass the full spectrum of IT infrastructure, platforms, contact center, and security solutions that help businesses thrive.

Our Mission is to deliver and manage secure, reliable, and scalable IT infrastructures and platforms businesses need by transforming essential technology investments into long-term competitive advantages.

With more than 45 years in business, Meridian IT Inc is wholly owned by Meridian Group International and is privately held.

The Network Engineer is a technical resource responsible for assisting Senior Engineers with implementing end-to-end solutions to complex business networking and communications problems for new and existing clients. The Network Engineer is responsible for components of lifecycle of an engagement (Onboarding to Decommission) as delegated by Senior Resources. The ability to properly and professionally manage customer expectations and to calmly handle stressful and complex troubleshooting scenarios are requirements of this position.

The Network Engineer will work directly with the customer while also taking technical direction and guidance from the assigned Meridian manager. The successful candidate must be capable of working independently on routine networking tasks, troubleshooting issues methodically, and escalating more complex issues when appropriate.

This is an excellent opportunity for candidates to advance their networking career by working with senior engineers in multiple technologies in various industries.

• Provide assistance to Senior Engineers with project execution;
• Provide day-to-day operational support for the customer's network infrastructure.
• Independently perform basic to intermediate LAN/WAN troubleshooting and configuration.
• Troubleshoot network connectivity issues involving switches, routers, firewalls, VLANs, routing, and related network services.
• Perform configuration changes in accordance with established customer procedures and change-management requirements.
• Monitor network performance and availability and investigate connectivity or performance issues.
• Identify the root cause of network problems and implement appropriate corrective actions.
• Escalate complex or high-impact issues to senior engineering resources or management when appropriate.
• Maintain accurate network documentation, diagrams, configurations, and operational procedures.
• Assist with network upgrades, hardware replacements, software upgrades, and infrastructure changes.
• Participate in planned maintenance activities and respond to unplanned network incidents.
• Work with customer technical personnel and other IT teams to resolve issues and coordinate changes.
• Assist with verifying received hardware inventory, performing initial equipment staging, assisting with physical deployment of switches, creating documentation during onboarding and maintaining it, performing software updates, scripted triaging of tickets;
• Work with other IT team members to support the company's business goals;

• Work directly with the customer to understand technical requirements, troubleshoot problems, and communicate status.
• Take direction from both the customer and the assigned Meridian manager.
• Communicate technical issues and proposed solutions clearly to both technical and non-technical personnel.
• Establish and maintain professional working relationships with customer personnel and internal team members.
• Provide timely updates regarding incidents, planned changes, and ongoing technical issues.
• Demonstrate sound judgment regarding when to independently resolve an issue and when to seek assistance.
• Participate in meetings, maintenance activities, and technical discussions as required.
• Documentation and Change Management
• Maintain accurate documentation of network configurations and operational procedures.
• Document troubleshooting activities, root causes, and corrective actions.
• Follow proper change-management processes.
• Prepare and maintain implementation and change documentation when required.
• Ensure network changes are properly documented following…