Associate, Tech Operations

Do you love pioneering in the technology operations space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and customer-focused environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Tech Operations Professionals who are passionate about operational excellence, automation, and delivering seamless customer experiences to join our team.

In this role, you’ll have the opportunity to be on the forefront of driving operational reliability and transformation across Capital One.

• Monitor systems, alerts, and dashboards to identify potential incidents and escalation issues to the appropriate teams to ensure rapid restoration of service
• Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures
• Assist with automation efforts by supporting the development or execution of basic scripts and tools to improve efficiency in recurring operational tasks

• High School Diploma, GED, or equivalent certification
• At least 1 year of Technical Operations experience
• At least 1 year of experience with IT systems and infrastructure
• At least 1 year of experience with desktop platforms and operating systems
• At least 1 year of experience with incident management and reporting tools
• At least 1 year of experience with networking fundamentals (DNS, DHCP, TCP/IP)
• At least 1 year of experience with scripting languages (Power Shell, Python, or Bash) for automating routine operational tasks

• Bachelor’s Degree in Business, Information Systems, or Computer Science
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• 1+ years of experience with CMDB and incident management technologies
• ITIL Certification
• CompTIA A+ or Network+ certification
• Experience tracking and improving support metrics
• Familiarity with cloud-based productivity tools or virtualization technologies (e.g., AWS, GCP, Azure, or VMware)

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

Riverwoods, IL: $74,200 - $84,700 for Associate, Tech Operations

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background…