Desktop Support EUC L1
Job in
Deerfield, Lake County, Illinois, 60063, USA
Listed on 2026-10-17
Listing for:
Iron Systems, Inc
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
- Provided first-line technical support to end users via phone, email, and ticketing systems.
- Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office.
- Managed user accounts, password resets, and access permissions using Active Directory.
- Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
- Logged and tracked incidents using ticketing tools like Service Now , ensuring SLA compliance.
- Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration).
- Escalated complex technical issues to Level 2/3 support teams.
- Delivered remote support using tools like Microsoft Teams and Remote tool.
We are looking to fill the Desktop Support EUC L1 position at Iron Systems, Inc in Deerfield, IL, United States.
The Desktop Support EUC L1 role at Iron Systems, Inc is now open for applications in Deerfield, IL, United States.
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