UNIT MANAGER

Position Title: UNIT MANAGER – BUSINESS SERVICES

Salary: $90,000 - $100,000

Pay Grade: 16

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self‑performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self‑performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

This individual provides support to the Regional Manager to provide excellent customer service to our corporate client. The position will directly manage in‑house and/or third‑party soft service providers including, but not limited to, janitorial, landscaping, snow removal, trash & recycling, waste management, pest control, and mail/shipping. The ideal individual directly manages the team that provides janitorial, mail/shipping, and business services support.

You will develop and maintain a strong working relationship with our client. (This position is eligible for an Employee Referral Bonus! If you know someone qualified for this role, please use the ‘job search’ in People Hub to refer your referral and email them a link to apply. Your referral can apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in People Hub, by clicking on ‘referral tracking.’

For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email )

• Provide financial reporting as required.
• Assist in vendor contract development and procure goods and services through Compass and Client systems.
• Manage requisitions and POs and receipt invoices upon delivery or completion of work.
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.
• Work closely with the site Management team on day‑to‑day operations and assist the Regional Manager in planning the facilities team’s goals and objectives.
• Ensure appropriate follow-up with customers.
• Establish work standards and workflow.
• Seek to continuously improve processes, systems, and overall client satisfaction.
• Any and all other tasks and duties assigned.

• 3‑5 years of industry experience
• Excellent written and verbal communication skills
• Client Relations and Customer Service Oriented
• Team leadership abilities; staffing, recruiting, development, and relations
• Strong interpersonal skills, problem solving, and analytical skills
• Strong working knowledge of Microsoft Outlook
• Must be willing to travel up to 25%

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely,  for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis. Eurest Services maintains a drug‑free workplace.