Client Manager - Hybrid; locations Deerfield, IL or Chicago, IL

Client Experience Manager - Hybrid (Preferred locations Deerfield, IL or Chicago, IL)

Full-time

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience.

Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at

At Avery Dennison, some of the great benefits we provide are:

• Health & wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and paid holidays

The Client Experience Manager will have direct responsibility for managing client specialists and/or delivery coordinators on the Client Experience team. The team functions as the primary communication and coordination conduit between our clients and a variety of internal groups. The goal is to maintain the highest levels of service and ensure the team is staffed, trained, and organized to support assigned clients efficiently and effectively.

In addition, this position will implement process improvements that support better production support, service, and communication across the organization. Success will be characterized by highly satisfied clients and team members.

• Manage and oversee associates responsible for resolving all client‑facing situations, issues and service level agreement orders.
• Oversee and ensure reviews, account planning, project management, issue coordination and day‑to‑day client communication activities are correct and complete.
• Oversee implementation of processes, procedures, and tools to increase team effectiveness.
• Provide coaching, mentoring, and career development to team members.
• Ensure that all team members receive ongoing training opportunities.
• Act as escalation point for client issue resolution and satisfaction maintenance.
• Act as escalation point for internal operating issues and partnering with other departments.
• Lead Continuous Improvement initiatives within Client Experience.
• Manage and attain Client Experience MBOs.
• Collaborate with the VP Client Experience to identify staffing requirements and participate in hiring new associates.
• Assist with expense and budget planning and identify process improvement opportunities.
• Assist in conducting client business reviews to ensure satisfaction.
• Provide client service/support to production operators or programming staff as needed outside normal hours for 24/7 operations.
• Ensure compliance with internal policies, procedures, and internal controls in accordance with Sarbanes‑Oxley Act 2002 Section 404.

• Bachelor’s Degree in business, marketing or a similar field is required.
• At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment.
• Thorough understanding of project and resource management.
• Knowledge of and work experience related to the grocery, drug and mass merchandise retail space preferred.
• Proven ability and successful track record to work closely with business managers and directors.
• Excellent interpersonal, written and verbal communication skills.
• Ability to present information and respond to questions from managers, clients, and associates.
• Experience earning trust and respect of customers and coworkers.
• Strong listening, focus, patience, and detail orientation.
• Ability to adapt to a…