Regional Vice President - Service

Overview

Reporting to the SVP of Operations, the Regional Vice President of Service is responsible for driving service revenue growth, technician productivity, pricing discipline, and customer retention across all service operations in the region (The Premistar Way). The role standardizes service execution, builds bench strength in service leadership, and ensures safety, margin expansion, and recurring revenue performance align with the platform’s EBITDA and integration objectives.

• Oversee service operations across assigned regions to ensure high-quality execution and customer satisfaction.
• Analyze financial performance, identify opportunities to improve contribution margins, and implement targeted strategies to enhance profitability.
• Drive the team toward building strong relationships with clients at all levels (local, district, state) and achieve key performance indicators.
• Ensure service teams meet or exceed KPIs, including productivity, first-time fix rate, customer retention, and revenue growth.
• Conduct regular performance reviews with regional service leaders to ensure accountability and progress toward goals.
• Own the Premistar Way workstream delivering consistent service CM% improvement.
• Performance Monitoring and Improvement:
  Utilize data and analytics to monitor service performance, identify trends, and make data-driven decisions.
• Lead initiatives to improve operational efficiency, reduce costs, and enhance service delivery.
• Training and Development:
  Mentor and coach service leaders, providing them with the tools and support needed to succeed.
• Working with HR, create career development pathways for service employees to drive engagement and retention.
• Best Practice Sharing:
  Identify and standardize best practices across the region to drive consistency and efficiency in service delivery.
• Foster a culture of collaboration by facilitating knowledge sharing and communication between business units.
• Regularly evaluate and refine processes to align with industry trends and customer expectations.
• Partner with sales, operations, and HR teams to align service objectives with broader business goals.
• Serve as a liaison between the corporate office and regional teams, ensuring alignment on priorities and initiatives. Build and maintain strong relationships with customers, vendors, and other stakeholders.

• Work-life balance.
• Career advancement opportunities.
• A great manager and/or team.
• A compelling work culture and company values.
• A sense of purpose and employee appreciation.
• Support & Stability & Technology
• Training