Sr Manager, Omnichannel Marketing & CX

Company: Kelly Services

Contract Duration: 5 months

Location: Deerfield, IL
- Hybrid (2-3 days on site)

Kelly Services is seeking a dynamic and experienced Senior Manager, Omnichannel Marketing and Customer Experience (CX), to play a pivotal role in shaping and executing integrated marketing strategies, driving brand growth, and aligning cross-functional teams. This leader will report to the Global Strategic Marketing Omnichannel Lead and work collaboratively across the organization to deliver frictionless customer experiences.

• Omnichannel Strategy & CX: Proven track record in designing and scaling integrated marketing systems focused on seamless customer interactions.
• Strategic Leadership: Demonstrated expertise in long-term planning, data analysis, and executing business-driving strategies.
• Executive Communication: Superior written and verbal communication skills, capable of crafting clear, compelling narratives for executive stakeholders.
• Relationship Building: Strong interpersonal skills, adept at establishing trust and fostering collaboration across teams and regions.
• Operational Excellence: Advanced project management abilities, with a focus on efficiency, accountability, and delivering results.

• Partner strategically with the Global Strategic Marketing Omnichannel Lead to manage key priorities and ensure business goal alignment.
• Lead the development and execution of omnichannel marketing initiatives, including customer experience (CX) pilot programs.
• Implement omnichannel marketing strategies and global campaign priorities in collaboration with various internal teams (IT, Privacy, Legal, Regulatory, Communications) and external agency partners.
• Serve as a primary contact for internal and external stakeholders on omnichannel marketing and CX initiatives.
• Track and report progress on KPIs and milestones using project management tools (e.g., , Maestro).
• Draft and refine executive-level communications, presentations, and leadership updates.

• 10+ years in senior marketing, brand leadership, or commercial operations, with a focus on omnichannel strategy and customer experience (CX).
• Proven success in scaling global brands, launching new categories, and leading integrated marketing systems within fast-paced, matrixed organizations.
• Strong strategic, analytical, and project management capabilities.
• Proficiency with project management platforms, such as
• Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience aligning creative, sales, product, and operations teams around unified goals.
• Bachelor’s degree in Mass Communication/Media Studies or related field.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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