Shift Lead

Join to apply for the Shift Lead role at Walgreens

Base pay: $17.00/hr – $20.00/hr

• Open and close the store in absence of store management, including system start‑ups, cash handling, inventory checks, and ensuring the floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience, greeting customers, offering assistance, resolving issues, and answering questions.
• Coach and assist team members with warehouse and vendor ordering processes, including opening the back door for vendor deliveries.
• Register all related sales on the assigned cash register, record scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager in reviewing order exceptions, reverse logistics, and evaluating displays.
• Maintain accurate inventory counts and ensure correct pricing, signage, and compliance with local regulations.
• Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as necessary.
• Maintain the store’s exterior and interior appearance, request repairs, and keep the store compliant with safety and sanitation standards.
• Separate food items and ensure proper stock rotation for consumables.
• Perform bag checks for team members before leaving the store.
• Comply with all company policies, procedures, and laws, and report disciplinary issues and customer complaints to management.
• Complete special assignments and other tasks as assigned.

• Engage customers and patients by greeting them and offering assistance with products and services.
• Deliver a distinctive and delightful customer experience, using best practices in greeting, eye contact, courtesy, and proactive service.

• Hold store keys and open/close without management as required.
• Assist in inventory control, pricing, and promotional displays.
• Ensure compliance with state and local laws regarding regulated products.

• Attend training and complete PPLs requested by Manager.

• Act as liaison between management and non‑management team members, communicating tasks and reporting issues.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Consideration of applicants with arrest and conviction records.
• Valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on geography, skills, education, and experience. This role will remain open until filled. For details on benefits, visit