Retail Sales Associate

Retail Sales Associate - Full Time

Curaleaf is a leading global cannabis provider, offering premium products through its brands—Curaleaf, Select, and Grassroots—in medical and adult‑use markets. We are seeking a friendly, customer‑focused Retail Sales Associate to help guests explore our cannabis products and deliver top‑tier service in a fast‑paced retail environment.

677 Lake Cook Rd, Deerfield, IL 60015

Hourly Pay Rate: $17.00/hr

Shift Availability:
Open availability including weekdays, evenings, weekends, and holidays is required.

As a Retail Sales Associate at Curaleaf, you’ll be the face of our brand and the go‑to expert for our customers, helping them explore our cannabis products and delivering top‑tier service with every interaction.

• Customer Experience & Teamwork
  • Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
  • Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
  • Address concerns with professionalism and resolve issues to ensure customer satisfaction.
  • Encourage loyalty by signing guests up for rewards programs.
  • Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.
• Operations & Store Standards
  • Help open and close the store, handle cash, and follow all procedures and regulations.
  • Check IDs, update customer profiles, and process transactions accurately.
  • Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.
  • Support inventory tasks like restocking, fulfilling online orders, and counting products.
• Sales & Performance
  • Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.
  • Highlight deals and complementary items at checkout to boost customer satisfaction.
  • Stay on top of promotions and product updates to give customers a seamless experience.
  • Stay agile and adaptable in a fast‑paced, ever‑changing retail environment.
  • Take on extra duties as needed to support the team and store success.

• A high school diploma or GED.
• At least 6 months of experience in a customer‑facing or sales role, with a strong focus on service and satisfaction.
• A minimum of 6 months of experience using point‑of‑sale (POS) systems and handling cash transactions accurately.
• The ability to thrive both independently and as part of a team in a fast‑paced, compliance‑driven environment.
• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
• Excellent communication skills, with the ability to connect with customers and team members alike.
• Strong multitasking abilities and the agility to shift priorities as needed.
• Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.
• Solid time management and organizational skills to stay on top of tasks and responsibilities.
• Effective de‑escalation techniques and a calm, solution‑oriented approach to handling customer concerns.
• Basic proficiency in math and computer applications to support transactions and reporting.
• A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.
• Strong conflict resolution skills and the ability to remain composed under pressure.
• Initiative and a team‑first attitude, with a readiness to support store leadership and contribute to overall success.
• A natural ability to build rapport and maintain lasting customer relationships.
• A collaborative spirit and a commitment to working well within a team environment.

• A background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Familiarity with e‑commerce systems and order fulfillment processes.
• Previous experience within a regulated retail setting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand for extended periods of time, walk, talk or hear,…