Office Administrator *Internal

Office Administrator Internal Applicants Only

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer‑centric service focus is delivered through a site‑level empowered culture.

We are currently seeking an Office Administrator to join our Deeside site on a full‑time permanent basis.

Working hours: Monday‑Friday, 8am‑4pm.

Salary: £24,784 per annum.

• Deal with all internal and external customer enquiries in a timely and professional manner.
• Prepare customer PODs – provide proof of deliveries, check for discrepancies, and compile reports to chase outstanding PODs.
• Provide daily delivery status orders reports to both internal and external holders.
• Handle customer enquiries/queries/order updates via telephone and email.
• Input data – update and maintain customer databases ensuring accurate records and data are kept up to date.
• Manage DPD portal for parcel e‑commerce orders, answering queries from the customer on deliveries.
• Manage inbound stock orders with the client and freight forwarder.
• Liaise extensively with clients and build successful long‑term business relationships.
• Assist with note‑taking duties – may be required to take witness statements and support the note‑taking process.
• Other duties as reasonably required.

• Previous experience in a high‑level administrative role.
• Ability to prioritise workload without supervision.
• Proficient computer literacy including Microsoft Excel, PowerPoint, Word and Outlook.
• Knowledge of warehouse operations (desirable).

• Annual Leave – 28 days inclusive of bank holidays.
• Pension scheme – Great contribution of 4% employee and 4% employer.
• Life Assurance – 2× your annual salary.
• Wellness – Employee Assistance Programme with confidential telephone counselling and legal information service, 24/7.
• Eye Care Vouchers – Substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts – Access to over 50 retailer discounts for everyday savings.