Business Support Officer

Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Business Support Officer to join their Community Safety Team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.

Your new role This role requires an experienced and highly organised Business Support Officer to join Birmingham City Council's Community Safety & Resilience Team. This is an exciting opportunity to support vital initiatives that help protect vulnerable individuals and tackle complex community safety challenges, including issues such as child exploitation, grooming, serious youth violence, and knife crime. As a Business Support Officer within the Community Safety & Resilience Team, you will provide high-quality administrative and business support to a range of community safety initiatives focused on protecting vulnerable individuals and reducing harm across Birmingham.

The role involves coordinating complex multi-agency meetings, ensuring all arrangements are made efficiently and professionally, and producing accurate minutes that capture key discussions, decisions, and actions. You will be responsible for monitoring and tracking actions to support effective partnership working, maintaining confidential records and documentation, and liaising with a wide range of stakeholders, including council services, partner agencies, and community organisations.

Working within a sensitive environment, you will support programmes addressing issues such as child exploitation, grooming, serious youth violence, and knife crime, ensuring information is handled with the utmost discretion and professionalism. What you'll need to succeed To be successful in this role, you will need to be an experienced administrator with a proven background in delivering complex business support within a busy and demanding environment.

You will have strong experience coordinating meetings involving multiple stakeholders, producing detailed and accurate minutes, and managing action logs to ensure effective follow-up. Excellent communication and stakeholder engagement skills are essential, as you will be working closely with colleagues, partner agencies, and senior professionals across a range of services. Experience in community safety, local government, safeguarding, enforcement, public protection, or a similar public sector setting is highly desirable.

You will be highly organised, able to manage competing priorities, and comfortable working with sensitive and confidential information. Most importantly, you will be committed to supporting initiatives that make a positive difference to communities and help protect vulnerable residents across Birmingham. What you'll get in return You will be paid a competitive hourly rate and have a guaranteed long-term, full-time role, with further opportunities for permanent opportunities.

As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are  will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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