Technical Management Support Analyst Job Deeside area,Shotton Wales UK,Administrative/Clerical

Reports to Manager, Technical Management Development
No direct reports
Regular interaction with front line staff and Management in Technical Management, Operations, Commercial Unit Finance and Standards
Dimensions:
Responsible for initiating process improvements within personal scope
Provides multiple deliverables in a timely manner Operates within department budget (i.e. purchasing support services, utilizing external vendors), Manages and maintains key documents, systems, and databases, ensuring they are accurate, up to date, properly stored, and aligned with internal and external requirements. Responsibilities include routine updates, version control, data quality checks, and coordinating with stakeholders to ensure timely publications and revisions.

This covers the TM aspects of, but is not limited to:
Accreditation Certificates and Scopes
Notices and Information Bulletins
Standard Updates
Accuris
CMS updates
Centra
Revenue-generating certificates
TM SharePoint/Connect Space
Active involvement in development of departmental process and process improvement initiatives.
Researches background information, collates data, prepares responses, and recommends courses of action.
Reviews contract details with external vendors to ensure CSA receives agreed deliverables (e.g., accreditation listing accuracy, renewal invoices, translation quotes, hotel deliverables).
Maintains confidentiality of sensitive business information (e.g., business plans, training and qualification records, strategic materials).
Liaises with Accounting to resolve budgeting discrepancies and process invoices.
Independently assesses and prioritizes internal and external communications; determines whether to handle or escalate to the appropriate Manager.
Compiles historical and forecast data to support business planning and budgeting cycles.

Working Well with Others

Interfaces effectively with leadership, internal stakeholders, and cross-functional teams to support issue resolution.
Collaborates regularly with team members across Technical Management, Operations, Commercial, Finance and Standards.
Monitoring shared inboxes, routing inquiries appropriately, and ensuring timely follow up.
Prepares and distributes meeting agendas, minutes, and materials to ensure alignment and follow through.
Provides backup support to colleagues in the department on core responsibilities.

Customer Experience

Interfaces directly with customers, industry partners, and external stakeholders to answer inquiries and resolve issues.
Prepares materials for internal and external presentations, including layout and visual formatting tailored to the audience.
Ensures timely communication of key updates, documents, and business information to stakeholders.

Delivering Results

Maintains departmental data repositories (e.g., Smartsheet, Wrike, training and qualification records, custom logs, social business platforms).
Performs a wide range of duties in support of department management. Examples may include, but are not limited to:
Coordinating general administrative workflows and ensuring tasks move efficiently between stakeholders.
Maintaining organized filing, document structures, and departmental records in line with internal practices.
Supporting the preparation, formatting, and distribution of departmental materials as needed.
Assisting with logistical arrangements related to departmental activities (such as team meetings, committee meetings).
Providing general administrative support for ad hoc requests, initiatives, and special assignments.
Independently manages assigned special projects, determining required tasks and planning execution for efficient completion.
Prioritizes workload to meet evolving business demands and operates with flexibility as needs shift.
Creates confidential and general correspondence, reports, and presentations.
Performs other office-related duties as required by department management.

Concern for Safety

Understands the importance of Health, Safety & Environment (HSE) to oneself and the organization.
Knows the potential hazards and required safeguards in assigned work areas. Immediately reports hazards, near misses, incidents, and unsafe acts or conditions.
Demonstrates safe behavior and adheres to all relevant procedures.
Completes all assigned HSE training.
Participates proactively in the HSE program, including inspections and audits.
Reads and follows all applicable Job Safety Analysis (JSA) documents, procedures, and safety rules.
Uses all provided safety equipment, tools, and PPE correctly and…