Resident Liaison Officer

Location: Saltney

Client Liaison Officer – Social Housing (Temp to Perm)
Chester  Temp initially  Permanent opportunity

Temp - 16.6 PAYE or £19:15 PAYE (Umbrella)

We’re recruiting an experienced Customer Liaison Officer to support planned works and retrofit programmes across occupied social housing in the Chester and Stoke areas.

This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person.

Key Details:

•

Contract:

Temp to Perm

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Working hours:

Monday to Friday, approx. 8am–4:30pm

•

Location:

Chester & Stoke (site-based)

• Mileage claimable (own vehicle required)

Responsibilities:

• Act as the main point of contact for residents during works

• Lead resident and community engagement across live schemes

• Communicate programme details, access requirements and timelines

• Manage queries, concerns and complaints professionally

• Resolve access and resident issues to keep works on programme

• Maintain accurate records of communications and issues

• Work closely with site teams and project management

Requirements:

• Experience as a Customer Liaison Officer / Resident Liaison Officer  / TLO

• Background in social housing, planned works or retrofit or work in a LA or HA .

• Confident handling sensitive resident situations

• Strong communication, organisation and problem-solving skills

• Full UK driving license (essential)

• Competent with Microsoft Office

Apply now for immediate consideration