Customer Service Administrator

Your new company
My client, a leading manufacturing business based near Deeside, is seeking a professional Customer Service Administrator to join their team on a permanent basis.
They are a multinational company with production in the UK, South Africa and China and supplying to Europe, Asia, Australasia, Africa and the Middle East.
Join a company that is recognised for their high-quality service and quality products and who are repeatedly recognised for the care they take over the service they provide.

Your new role
The position is offered full-time Monday to Friday with working hours from 09.00am until 17.00pm.
PLEASE NOTE - you need to drive to get to the office location and the role is based fully on-site.
Some of your duties will include but not limited to
Taking telephone orders
Giving sales advice on company products
Checking all orders that have been received by suppliers and processing Proof of Delivery notes when required.
Keeping spreadsheets up to date
Keeping internal spreadsheets up to date (failed deliveries etc)
Checking emails of absent team members
Quoting customers
Answering the telephone, transferring calls and taking messages
Purchase order processing
Dealing with failed delivery queries, arranging re-delivery and raising aborted delivery charges
Updating customer orders
Checking Sage Pay daily for any fraud messages
Sending out product brochures when requested
Sending out sales order confirmations daily
Ad-hoc projects, when required

What you'll need to succeed
Proven history of an office-based customer service position
Ability to drive and access to your own vehicle in order to get to the premises
Strong communication skills, both written and verbal
Passionate about providing first-class customer service
Great attention to detail

What you'll get in return
Great working environment
Free parking
Friendly and supportive team
Progression opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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