Project Manager, Client Relationship Management, Customer Service Rep

About the Position

Shift: Monday to Friday

Location:

Hawarden

Contract:

Full Time, Permanent

Salary: £28,255 (dependant on experience)

• Act as the first point of contact for new and existing clients, delivering a professional, friendly and responsive service
• Provide quotations, assist with pricing, and schedule sample analysis
• Guide clients through project start-up and onboarding processes
• Support client portal usage (myALS), and help resolve queries and invoicing issues
• Attend client meetings in person or via Microsoft Teams and manage complex projects in partnership with the operations team
• Build and strengthen long-term client relationships through proactive engagement and regular service reviews
• Collaborate with internal teams, attend team meetings, and share workloads to ensure smooth service delivery

• A strong communicator – confident engaging with clients via phone, email and in person
• Someone who thrives in a busy environment and can juggle multiple tasks with accuracy and calm
• A proactive team player with excellent organisational and time management skills
• Good attention to detail, with a problem-solving approach and a focus on customer satisfaction
• Familiarity with Microsoft Office, Outlook and general IT systems
• Experience in project management or client-facing roles is highly desirable
• A positive attitude and flexible approach aligned with ALS values

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub
• Learning/study support
• Group Personal Pension Plan
• Car Parking on‑site

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.