HR Case Manager

We are pleased to be working with an award-winning company that is seeking an HR Case Manager to join their amazing HR team.

This is a telephone-based advisory role, supporting managers across the wider group through a centralised HR advisory function, where youll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. Youll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes.

The Role

As an HR Case Manager, you will:

• Provide professional, proactive HR advice via telephone and written communication to managers across the business
• Take ownership of the compliance and checks regarding Right to Work processes. (Must have a full understanding of this process, including Visas, etc)
• Take ownership of long-term absence cases
• Manage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concerns
• Support and guide managers through investigations, hearings, appeals, and suspensions
• Review and advise on investigation reports, outcome letters, and formal documentation
• Ensure all cases are handled in line with employment law, best practice, and internal policie...