IT Support Field Engineer

IT Support Field Engineer

Join Obsidian Networks Ltd as an IT Support Field Engineer based in Chester with occasional travel across the Northwest and UK.

• Liaising with clients and providing on‑site support, installations, maintenance and upgrades.
• Installation and maintenance/testing of Cat 5/6 cabling.
• Hosted VOIP set‑up & installations including roll‑out of phone systems, handsets and door‑entry systems (3cx).
• CCTV installations.
• Installation of networking equipment.
• Responding to faults and replacing equipment.
• Servicing and upgrading of IT products and services.
• Working hours Monday‑Friday 8.30 am–5 pm.
• Part of 24/7 on‑call rota.
• Occasional requirement to attend data centres in Chester and Leeds.
• Continuous learning, undertaking training on bespoke software and hardware partnerships.

• Previous experience in a similar role within an MSP environment and field work.
• Experience installing hosted VoIP including 3cx, Yeastar.
• Experience with Microsoft cloud‑based services: 365, SharePoint, One Drive, Teams and MS Office Suite.
• Networking/Routing/Firewall experience.
• Project experience of network design, implementation and troubleshooting.
• Full clean driving licence; ability to use company vehicle or own vehicle (mileage can be reclaimed).

• Great expansion plans for 2025/2026.
• Collaborative and team‑playing culture with autonomy on site.
• Opportunity for continuous personal development.
• Competitive salary.
• Team payday lunch.
• Birthday off.
• Snacks and refreshments stocked for team.
• Employee health package.
• Company pension scheme.
• Company van and/or business mileage reclaimed for own vehicle use.
• 20 days holiday plus bank holidays and additional holidays with length of service.

Entry level

Full‑time

Information Technology

Industries: IT System Training and Support

We are a direct employer, no agencies please. Contact us to discuss further.